Senior Lead Site Reliability Engineer

Job Description
Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.
As a Senior Lead Site Reliability Engineer under CIB SRE Strategy & Transformation at JPMorgan Chase, you will be a transformative leader with a track record of operating in an organization that values client experience, stability, resiliency and continuous improvement. The successful candidate will have deep technical expertise and the ability to partner closely with software engineering, production management and architecture teams to evaluate and validate non-functional application supportability standards and implement telemetry capabilities. Experience imbedding SRE and DevOps culture is important.
About J.P. Morgan's Corporate & Investment Bank Core Production & SRE
The Core Production & SRE organization focuses on the client experience by ensuring our services perform as expected, restoring services quickly when there are problems, and transforming infrastructure to improve delivery, standardize products and reduce costs. The organization consists of a global, diverse workforce supporting our global business with a focus on continuous and proactive improvement. The organization supports over 2,000 applications which process trillions of dollars a day in payments and oversees applications that trade hundreds of billions of dollars working toward one clear mission - making stability a competitive advantage. Client obsession is at the heart of our operating model as well as embedding a culture of DevOps, SRE, automation and modern operating platforms and practices.
The Role
A Site Reliability Engineer under CIB SRE Strategy & Transformation is expected to be a transformative leader with a track record of operating in an organization that values client experience, stability, resiliency and continuous improvement. The successful candidate will have deep technical expertise and the ability to partner closely with software engineering, production management and architecture teams to evaluate and validate non-functional application supportability standards and implement telemetry capabilities. Experience imbedding SRE and DevOps culture is important.
This position is global in reach, working with teams across the world to ensure consistent SRE strategy and practices. The candidate must be able to partner and influence across all levels of the organization and have the technical capabilities to support both on-premise, public cloud, legacy and modern platforms. Successful candidates will demonstrate technical acumen across a broad reach of technologies and have the proven ability to adapt to an ever-changing environment.
Job responsibilities

• Implement and Support CIB SRE adoption strategy and drive change to transform CIB Technology to an SRE-focused support model focused on reliability and toil reduction.
• Partner with cross line of business SRE Leads, Senior Production Managers, service providers and partner organizations to ensure consistent SRE strategy and practices (with flexibility based on business needs).
• Identify blockers and pain points and drive solutions by partnering with and influencing infrastructure, architecture and application development teams.
• Implement SRE training and bar raising, including training content creation
• Define and drive adoption of non-functional standards and blueprints related to supportability - permit to operate, resiliency patterns, capacity management, observability, etc.
• Align CIB Tech SRE strategy with Global Technology and influence Global Technology SRE strategies and priorities.
• Build technical scope and implementation guidelines and documentation as well as prototyping technical use cases.

Required qualifications, capabilities, and skills

• Strong knowledge and experience across multiple technology platforms, including on premise and private cloud architecture (AWS, Azure, etc.)
• Experience with at least one programming language (Java, Python, Golang etc.)
• Experience with SDLC tools (Terraform, Jenkins, Prometheus, Grafana, etc)
• Ability to influence across teams, drive change and gain agreement to implement strategic standards.
• Experience defining and driving strategic change initiatives
• Strong communication skills, including technical writing (and ability to communicate clearly and at right level of detail)
• Exceptional interpersonal, relationship and negotiating skills

Preferred qualifications, capabilities, and skills

• Technical understanding of monitoring and telemetry capabilities - DataDog, CloudWatch, OpenTelemetry, AWS Certifications
• Experience implementing observability capabilities across applications (metrics, tracing, SLOs) and infrastructure (network, OS, database, etc.).

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.