Job Description
ArSummary
Design and develop curricula learning pathways and programs to support the Underwriting operations workforce. Develop stakeholder relationships and supports departmental learning projects aimed to improve overall business performance.
Primary Duties and Responsibilities
Strategic Alignment and Consulting
- Foster collaborative partnerships and build relationships with UW operations teams and subject matter experts including Underwriting Production Field Interaction and Standards teams.
- Consult with department stakeholders on performance gaps and identify targeted goals and learning solutions.
- Conduct needs analysis determine learning objectives and recommend the most effective learning delivery mode(s) to close knowledge and skill gaps.
- Help foster an organizational learning environment that is aligned to departmental priorities where continuous improvement and transfer of knowledge is part of everyday learning and development.
Instructional Design:
- Design curricula and large-scale programs that scaffold learning for specific learner roles using a variety of methodologies and learning formats.
- Work with SMEs to create instructional content and learning assets (e.g. PowerPoint slides facilitation notes job aids instructional exercises etc.) for instructor-led training eLearning micro-learning and case-based simulation formats.
- Ensure learning design decisions and instructional content is well-documented for the project team.
- Develop metrics assessment tools and evaluation strategies to measure the effectiveness of learning programs.
- Help conduct summative evaluations that determine the overall effectiveness of learning programs and curricula. Analyze learner outcomes and data. Develop recommendations for improvement of current programs/curricula.
- Work collaboratively across the department to develop knowledge and skill frameworks for different job types.
Program Management:
- Manage complex work and cross-functional teams coordinate resources and monitor and manage project risks and opportunities.
- Plan and effectively influence and negotiate project scope deliverables and timelines. Monitor and adjust as needed throughout the project.
Other:
- Oversee and evaluate the work of outsourced consultants instructional designers and facilitators.
- Coordinate interaction and work between the Underwriting department and external learning vendors as appropriate.
- Stay current on emerging technologies and best practices in the field of learning and development.
- Research recommend and apply new instructional tools technological advancements and/or best practices in support of UW Department strategy.
Qualifications
- Bachelor's degree in instructional design adult education organizational development communications or related field.
- Minimum of 5 years of instructional design development and evaluation experience with demonstrated knowledge of principles practices and procedures of instructional design adult learning and building a range of learning solutions from simple to complex.
- Experience using Articulate Adobe Creative Cloud and AI Voiceover.
- Proven track record in building relationships managing multiple stakeholders and working effectively with technical experts in the development of learning.
- Ability to be flexible and work swiftly in a fast-paced environment.
Compensation Range:
Pay Range - Start:
$81280.00
Pay Range - End:
$121920.00
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However final salaries are based on a number of factors including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California New York City or other eligible location geographic specific pay structures compensation and benefits could be applicable click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas seek challenges assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills
Documentation (NM) - Advanced Analytical Thinking (NM) - Advanced Change Management (NM) - Intermediate Customer Centricity (NM) - Advanced Training Needs Analysis (NM) - Intermediate Technical & Digital Acumen (NM) - Intermediate Cross Functional Partnering & Planning (NM) - Intermediate Consulting (NM) - Intermediate Learning Experience Design (NM) - Advanced Strategic Thinking (NM) - Intermediate Adaptive Communication (NM) - Intermediate User-Centered Design Process (NM) - Advanced Learning Agility & Critical Thinking (NM) - Intermediate Facilitation (NM) - Advanced Decision Making (NM) - Intermediate Adult Learning (NM) - Advanced Program Management (NM) - Advanced Process Improvement (NM) - Advanced Stakeholder Relationship (NM) - Intermediate HR Ethics (NM) - Intermediate
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks benefits and our commitment to a culture of belonging.
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groups
Skills Required
- Bachelor's degree in instructional design adult education or related field
- Minimum of 5 years of experience in instructional design and development
- Experience using Articulate Adobe Creative Cloud and AI Voiceover
- Proven track record in relationship building and stakeholder management
- Ability to work in a fast-paced environment
What the Team is Saying
What We Do
You’ll Like It Here At Northwestern Mutual we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years. Here you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs. We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/
Why Work With Us
We invest in our people. We know careers are about choices so we provide intentional opportunity. Here you can build creative ways to make finance accessible anywhere and revolutionize traditional processes. As a mutual company our focus is our people — whether professional development or investments in the community.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a flexible hybrid approach for our employees . Teams are in the office a few days a week and work from home the others.
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Date Posted
05/30/2026
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