Senior Learning Experience Designer

As a Senior Learning Experience Designer you'll create scalable digital-first learning experiences that help GitLab customers get real value from our AI powered DevSecOps platform. You'll be part of the Digital Success team within Professional Services Education Services designing outcome-driven courses that turn complex technical concepts into clear engaging learning for a global audience. You’ll focus on building modular on-demand digital courses and virtual instructor led training applying adult learning theory instructional design best practices and your technical aptitude to craft content that meets customers where they are and helps them grow into confident GitLab champions. You’ll work closely with subject matter experts and cross-functional partners to keep content aligned with product updates and you’ll iterate based on data and learner feedback so our education programs stay current impactful and easy to consume at scale.

Some examples of our projects:

• Developing modular self-paced eLearning paths and virtual instructor led courses for GitLab certification and accreditation programs
• Creating interactive hands-on labs and assessments that simulate real-world GitLab workflows for enterprise customers

• Design develop and maintain scalable digital learning experiences for GitLab customers with a focus on self-paced eLearning and virtual instructor-led courses that align to defined learning outcomes
• Create clear engaging educational content across formats (eLearning modules slide presentations facilitator guides videos hands-on labs assessments) that supports GitLab certification accreditation and enablement programs
• Build and iterate multi-module learning paths delivered through our Learning Management System and virtual delivery platforms that help customers adopt GitLab deepen product expertise and drive measurable product usage
• Collaborate closely with Education Services curriculum developers subject matter experts and cross-functional partners (such as Product Engineering Support and Professional Services) to ensure learning content reflects current product capabilities and business priorities
• Design and refine virtual training experiences workshops and lab-based activities that give learners practical guided opportunities to apply GitLab concepts in realistic technical environments
• Analyze learner course and program performance data to surface insights and make recommendations that improve content quality learner engagement knowledge retention and program effectiveness
• Enable and support instructors facilitators and internal stakeholders by providing clear documentation teaching materials and guidance on how to deliver GitLab education content consistently in virtual environments
• Maintain a consistent instructional approach visual style and content standards across digital and virtual learning experiences while managing multiple projects timelines and stakeholders in an all-remote asynchronous environment

• Background in instructional design learning experience design curriculum development technical training or related fields such as education learning and development or enablement
• Experience using eLearning authoring tools and digital learning platforms (such as Articulate Rise Storyline Captivate Clueso or Camtasia) including basic configuration publishing and analytics
• Experience developing and executing digital learning programs and campaigns across channels like self-paced eLearning virtual instructor led training video interactive labs and presentations
• Ability to analyze learner and platform metrics to assess performance and optimize courses learning paths assessments and certifications
• Skill in planning and managing learning projects coordinating with multiple stakeholders and subject matter experts and meeting deadlines in a structured organized way
• Proven experience helping to shape and implement learning strategies and initiatives that support product adoption customer outcomes and business goals
• Strong written and verbal communication skills with the ability to explain complex technical concepts clearly to different audiences and learning formats
• Ability to work independently and collaboratively in a distributed team with openness to learning new tools and applying transferable skills from related technical or educational disciplines

The Digital Success team sits within Professional Services Education Services and focuses on helping GitLab customers learn in clear practical and engaging ways. The team designs and delivers scalable digital education programs that include on-demand courses hands-on labs certification content and virtual instructor led training to support customers across a wide range of technical backgrounds. The team partners with Product Engineering Support Sales and Customer Success to align training with product updates customer needs and business goals and to ensure content is accurate relevant and easy to use in real-world environments. Working as a small distributed team we collaborate asynchronously across time zones document our work in the handbook and iterate based on learner feedback and data to continuously improve our offerings. Current priorities include expanding our catalog of digital and virtual courses strengthening our certification and accreditation programs and building modular learning paths that help customers deepen their GitLab skills and become champions of our platform.

What We Do

GitLab is an open core software company that develops the most comprehensive DevSecOps Platform used by more than 100000 organizations. Our mission makes it clear that we believe in a world where everyone can contribute. We make that possible at GitLab by running our operations on our product and staying aligned with our values. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best.

Why Work With Us

We’ve got big ambitions to make GitLab the most comprehensive AI-powered DevSecOps platform and need skilled contributors to get us there. At GitLab your contributions shape the future of software development at a time when AI is changing the way software is built. Together we're building the most comprehensive AI-powered DevSecOps platform.

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