Senior Learning Experience Designer

About the Team
The Scaled Customer Experience team provides value at scale for all of our users and customers through well-crafted learning experiences, campaigns, and resources to ensure their success. We use digital, live, and on-demand methods to connect Miro customers to the best practices that will help them build the next big thing. Our team combines the best of automated, experiment-driven digital connection with innovative learning content that delivers both substance and delight directly to our users.
About the Role
We're looking for a senior learning experience designer (LXD) to craft engaging videos, courses, and other types of learning experiences for our Miro users, admins, and customers. You'll collaborate daily with learning multimedia designers and facilitators to create content that deepens the Miro user experience, from supporting important metrics like adoption and retention to contributing to cross-functional projects that deliver holistic value to our customers. This role is hybrid, based in our Austin TX hub with a 2x per week in-office commitment.
What you'll do

• Design on-demand learning experiences for Miro users across a variety of personas, roles, tasks, skills, and capabilities
• Generate and optimize curriculum paths to deepen user skill development and confidence building
• Support the Miro Academy team with expert use of our learning management platform
• Contribute to strategic cross-functional projects as a learning expert and content contributor

What you'll need

• Combined 6+ years of experience building technical educational content using instructional design methodologies with a minimum of 2 years crafting educational content for SaaS
• Expertise in applying adult learning best practices to "edutainment" style content
• Passion for supporting the customer experience in creative ways at scale
• Experience working with cross functional partners and content SMEs, especially within Product, Platform & Integrations, Customer Success, Sales, and Partnerships
• Experience with Adobe Creative Cloud and eLearning Authoring Tools, such as Articulate Rise 360, Evolve, Captivate, etc. to author learning content
• Experience with corporate Learning Management Systems (LMS) like Cornerstone, Skilljar, Thought Industries, TalentLMS, Lessonly, etc
• Experience with digital credentialing platforms such as Credly, Accredible, or Badgr is a plus

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro
Miro provides a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Our mission is to empower teams to create the next big thing by creating a place where teams can create together seamlessly, regardless of location.
Today, more than 50 million users in 180,000 organizations including Nike, Ikea, Deloitte, WPP, and Cisco depend on Miro to improve product development collaboration, to speed up time to market, and to make sure that new products and services deliver on customer needs.
Miro's visual workspace enables distributed teams to come together to synthesize information, develop strategy, design products and services, and manage processes all throughout the innovation lifecycle. When you look at a Miro Board, you can see hundreds of collaborators moving through the space as named cursors on the screen designing, contributing ideas, providing feedback, and co-creating together with shared tools and information.
Everyone in Miro has access to the same shared capabilities designed for innovation including diagramming, wireframing, real-time data visualization, and built-in support for agile practices. Miro's workspace is integrated with more than 130 other applications including Jira, Azure DevOps, Asana, Zoom, Slack, and Teams, many of which offer two-way integrations and can be dynamically updated directly from Miro.
Miro enables organizations to accelerate time to market and ensure continuous alignment with customer needs and company strategy. In most organizations, Miro is used by product development teams looking for a new, better way to drive innovation. However, we see more teams including marketing, sales, management consulting, architecture, creative design, and HR that are increasingly applying innovation methodologies such as design thinking and agile practices and adopting Miro for this work.
Check out more about life at Miro:

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/wearemiro/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .