Senior Localization Project Manager

JOB QUALIFICATIONS

• 5+ years of experience in handling client Language Services or Creative briefs
• A Bachelor’s degree in related field (i.e. English, Linguistics, International Relations, Marketing, Communications, Business). A combination of education and work experience can be substituted.
• Bilingual a must
• Understand production processes and the essentials of briefs from a Language Services perspective
• Excellent customer service skills
• Excellent written and verbal communication
• Understanding of job-tracking systems
• Be highly organized, detail-oriented, ability to multitask and prioritize workload
• 3+ year experience with project management applications and translation management systems/CAT tools
• Solid understanding of Microsoft Office suite (Word, PPT, Excel)
• Knowledge of invoicing and P&L processes

JOB DUTIES

(* denotes essential function)

• * Day-to-day management of projects/ briefs and campaigns including: setting and managing project timelines, estimating/reconciling, project administration, status reporting, handling client approvals. Determine optimal workflows, develop brand guidelines and set procedures for new accounts.
• *Ensure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs, Language Services and Creative Team, briefing copywriters, translators and proofreaders
• *Maintain close contact with Client Services team who are also on the same account
• *Develop an expert-level understanding of job tracking systems
• *Anticipate, identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
• *Escalate team issues to Director as necessary
• *Develop rate cards for clients
• *Accurately quote all jobs and keep the client updated regularly with any additional costs.
• *Manage billing, produce and present financial reports to clients or Language Services Director
• *Synthesize complex briefs and develop efficient project plans
• *Regular review and auditing of processes such as folder structure, compliance with workflows, and reporting back findings to director
• Be commercially aware and highlight any costing errors immediately to the Director.
• Assist in setting up of new Language Services projects, resource planning and client specific procedure
• Ensure Best Practices are followed
• *Responsible for day to day client relationship management.
• *Ensure all client/internal deliverables are met
• *Conduct client presentations, QBRs and pitches. Attend client meetings
• *Investigate issues related to projects, and identify areas to prevent repeat occurrences
• *Conduct follow-ups after delivery of projects and client satisfaction surveys to maintain quality and client relationship
• With Language Services Director, identify potential new business and ways of increasing profitability
• *Be first point of escalation for team members on day-to-day project management questions and issue resolution
• Arrange and oversee inductions for new employees. Plan and execute training schedules.