Senior Logistics Representative

C.H. Robinson is looking for a Senior Logistics Representative to lead the execution of shipments, mentor team members, and drive operational excellence. In this role, you will act as the primary contact for customers, carriers, and vendors, ensuring smooth operations while addressing challenges with analytical problem-solving. You’ll also create and enhance processes, lead training initiatives, and collaborate across teams to align strategies with business goals.

If you're ready to take the next step in your logistics career and make a meaningful impact, apply today to join our team!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Ensure all arrangements are made for the execution of shipments through designated area of responsibility

• Mentor and support lower-level logistics peers by sharing expertise and best practices

• Create and document standard operating processes

• Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes

• Assist in the facilitation of cross training within assigned team

• Responsible for meeting operational targets within a particular region, mode, business unit, or small account

• Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns

• Utilize analytical practices to identify and solve problems

• Build and present intermediate to complex business cases related to how customers can achieve ROI

• Collaborate with internal service teams to execute strategies that align with customer objectives and CHR’s business goals

• Apply the enterprise project-based delivery model in day-to-day work

• Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model

• Conduct CHR systems training for external customer representatives to ensure effective utilization of CHR’s services

• Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports

QUALIFICATIONS

Required:

• Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics

• Minimum 3 years of prior experience working with and troubleshooting information systems

• Fluent in English

Preferred:

• Bachelor’s degree from an accredited university

• Strong focus on delivering exceptional customer experiences with demonstrated proactivity

• Proficient in Microsoft Office Suite and experienced in presenting to senior management

• Expertise in critical thinking, data analysis, and efficient problem-solving

• Skilled in gathering and acting on customer insights and managing small work groups

• Proven ability to identify operational patterns, implement process improvements, and drive change

• Project management skills with experience completing varied projects in dynamic environments

• Highly adaptable, with composure and poise in fast-paced, customer-centric settings

WHAT WE OFFER:

• Real opportunities to grow your talent in a fast-moving, global organization

• A fun, open, and inclusive workplace that encourages innovative thinking

• Possibility to develop your language skills in our multilingual offices

• Opportunities for professional growth with access to training platforms like Percipio and GoFluent

• Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!