Senior Manager

Job Description:

The Role

Fidelity Digital Asset (FDA) is an exciting and rapidly growing business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Senior Manager (SM) of Execution Services will be responsible for being a flexible team manager with a global remit. The Senior Manager will ensure that all day-to-day activities including trade confirmation and settlement processes, reporting, and inquiry responses are completed timely and accurately. In addition, the SM will participate in strategic initiatives as required.

To be effective, you will work closely with the aligned institutional client team globally, including the Relationship Manager and Head of Client Service Team to ensure understanding of client trading and operational needs as well and drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDA team, sharing best practices, and driving successful results.

Working Hours: 12:30PM - 11:30PM Mountain Time (4 day weekly shift)

The Expertise and Skills we're looking for

• Bachelor's Degree preferred.
• 5+ years people management experience - coaching, performance, escalation & oversight of daily functions
• 10+ years of direct client facing relationship & trade support experience.
• Deep knowledge of Institutional clients, accounts (e.g. hedge funds)
• Deep knowledge of trade execution, trading technologies & API/FIX & other trading frameworks
• Relationship building skills across team, business unit, national peers and working as part of a global team.
• Proven delivery of world-class service experience
• Strong project management & decision-making skills
• Your proven leadership skills
• Your excellent interpersonal, verbal, and written communication skills
• Your ability to work well on teams and in fast-paced, cross-collaborative environments
• Your ability to think analytically and deliver solutions to complex challenges
• Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
• Your passion for innovation
• Your success in navigating and thriving in a dynamic, growing new business
• Your understanding of risk inherent to Institutional trade execution
• At Fidelity, collaboration isn't just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you'll deliver are:
• Supporting complex trading needs while maintaining a 'client first' mentality
• Optimizing the client experience at Fidelity and developing long term client relationships and partnerships
• Providing exceptional service to all our clients by processing their requests in an accurate and timely manner
• Driving high satisfaction, quality, and efficiency for both the client and Fidelity
• Delivering superior results quickly and efficiently, utilizing effective time management skills
• Actively participate in client meetings and client service reviews
• Driving innovation through intellectual curiosity and comprehensive understanding of business processes and challenges

The Team

Fidelity Digital Asset is a rapidly growing business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within FDA and help bring the vision for the future to life.

Certifications:

Category:

Investment Operations