Senior Manager, Accounts Receivable

Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking a Senior Manager, Accounts Receivable to join our corporate finance team in Chicago, IL. The Sr Manager AR will report to the SVP, Corporate Controller and provide oversight to a team of Accounts Receivable supervisors and staff who are responsible for all activities and operations in the accounts receivable function for the organization. This individual will manage the order-to-cash process (“OTC”) ensuring timely billing and analysis of customer accounts, accurate application of cash payments and credits, effective collections to be tracked by weekly KPIs to leadership, and maintenance of accurate financial records and control reports.  Step-changing and sustaining cash generation performance for the business is a critical deliverable for this role.

This individual will be a key leader in the Controllership team, driving process improvements (simplification, standardization, automation) and integration/expansion of OTC processes in newly acquired businesses and expanding markets. The Sr Manager - AR will also be responsible for the documentation and development of SOPs, process maps, and key controls in the functional area under supervision. Our ideal candidate is a self-starter who is highly organized with great attention to detail and an entrepreneurial mindset to identify improvements and help manage change in a dynamic, hyper-growth environment. 

CORE JOB DUTIES 

• Lead an expanding team of AR supervisors and staff, effectively planning for the expansion and increasing responsibilities for the AR team, communicating the process to stakeholders to ensure a seamless transition in new markets
• Partner with Wholesale Sales and Retail leadership and their teams to manage cash realization along with financial/customer credit risk.  Establish effective connections with customer’s finance/payables leaders to best manage timely payment.    
• Oversee OTC process, ensuring timely cash application, and credit application for customer invoices and maintain/review accurate financial records and control reports
• Management of cash and credit applications and ensuring accurate posting to accounts
• Manage customer collection process, including overseeing daily and weekly communication with customers and reviewing account statements, with the goal to minimize bad debt
• Manage and review the AR aging for all divisions; present weekly reports and KPIs for senior executives, including Controller, CFO, and Regional EVPs of Sales and other sales leaders; manage escalation process to accounting and sales teams
• Approve customer credit terms, as appropriate; effectively manage financial risk for new and existing customers
• Review credit memos in compliance with financial policies and procedures
• Deliver exceptional customer service; manage escalations and the delegation of customer and internal inquiries including account research, correspondence and communications as required
• Complete account analysis for Accounts Receivable, bad debt, open AR credits and other AR related balance sheet items
• Responsible for the development and documentation of OTC business processes and policies to maintain and strengthen internal controls, including cross-functional feedback and change management 
• Manage the AR team’s compliance with internal processes and controls by validating data-entry accuracy, general ledger coding, customer/invoice legitimacy and documentation requirements
• Support the year-end financial audit and tax preparation process by maintaining accurate records in line with the Company’s document retention policy
• Key Interfaces
• Work closely with the Corporate Accounting team to ensure timely cash application, and credit application for proper weekly and month-end reporting
• Work closely with Technical Accounting team supporting evaluation of allowance for doubtful accounts needed
• Work closely with the Sales team to manage collections
• Work closely with the Treasury Manager to forecast cash for 13-week forecasting process
• Responsible for reviewing and working with IT/data to manage customer master data
• Work with IT on implementation of new or enhance data, system and automation initiatives, additional accounting modules and add-on reporting systems, including ERP implementation  
• Lead the integration of the OTC process for newly acquired businesses and drive the continuous improvement of processes and procedures as company expands in to new and established markets

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in accounting, finance or business-related field highly preferred
• 8 + years of relevant experience in staff accounting, accounts receivable, accounting clerk or other related role with 5 + years of previous AR management experience in medium to large-scale, multi-entity enterprises required
• CPA desirable
• Strong interpersonal skills and consistent follow through on assigned tasks 
• Public company experience, including SOX controls preferred
• Project management experience preferred
• Experience with financial accounting and ERP systems required (SAP and/or Sage Intacct preferred) 
• Advanced proficiency in MS Excel and MS Office required  
• Enjoys working in a start-up, fast-paced environment 
• Ability to work independently in a highly organized manner 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.