Senior Manager, Agency Operations

Company: Take Command

Position: Senior Manager, Agency Operations

Compensation: $90,000-$110,000 + 12% bonus

Location: Dallas, TX

About Take Command

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

In this role you will:

• Create and own QA processes for insurance applications
• Create new tracking system, SLAs and timelines for application submissions as well as Autopay processes
• Strategize and develop additional ways to scale and resource the application submission process, including: 
  • Application and funding cadence
  • Contracting with outsourcing firms
• Improve upon and maintain bulk application submission processes
• Manage ‘Back of House’ team and determine necessary resources needed
• Provide the vision for payment solution operations
  • Scalability, Process Improvements, End User Improvements
• Develop project plans, resourcing, and processes for support of expanded payment solution functionality
• Work with product and development teams to help manage ongoing payment solution product releases, and to creatively identify areas to pivot or improve the payment solution product.
• Work cross functionally with teams to provide education & clarity on payment solution, & clearly communicate issues that affect payroll reporting
• Own agency operations

You might be a great fit if you have:

• Experience in operations, process creation and management
• Experience in project management
• Experience working with large data sets and/or databases
• Experience in report-building 
• Experience in people management
• Experience in finance is a plus but not a requirement
• Innovation and the ability to think creatively about operational solutions
• A willingness to continuously learn
• Strong organizational skills
• A proactive, assertive approach
• Analytical thought and strong problem-solving skills
• Process creation abilities 

Take Command Perks: 

At Take Command, we’re excited to build a team and culture that reflects our values. We offer competitive pay, health benefits, and equity options to share with this position. We want you to be an owner along with us in revolutionizing healthcare.

• A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
• Unlimited personal vacation in addition to regular company holidays.
• 401(k): 90-day eligibility for 2% match that vests immediately!
• Access to LinkedIn Learning.
• We have two beautiful offices conveniently located near The Hill (Dallas) and Holly Commons (Austin). The kitchen is well stocked, and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or stop by one of our phone rooms!
• Paid parental leave for new parents.
• Flexible on where you work – we'd like to see you around the office three times a week, but you can also work from home when you need heads-down time.

More About Us

We secured our Series A funding in 2021 and are thrilled to be able to expand our team. The health insurance industry needs some disruption and despite being a small startup, we’re the recognized industry leaders for the reimbursement model.

We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other publications around Texas and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.

*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.