Senior Manager, Amazon e-commerce Operations

About You

The Senior Manager of Amazon eCommerce Operations will direct our Amazon ecommerce fulfillment operations in North America. This individual will own this distribution channel and improve processes, manage relationships, and supervise day-to-day operations. You will partner with our S&OP, Sourcing, and DTC teams to ensure best in class customer experience, reduce costs, and continuously improve our operations. You will work cross-functionally with many teams including but not limited to Retail, Sourcing, Sales & Operations Planning, Finance, R&D, and Data analytics.

Responsibilities

• Manage catalog on a daily basis, listings management, maintain relationship with internal FBA reps.
• Develop strategies to improve the organic ranking of our products, including continuous keyword research, and identify white space to accelerate growth of the existing portfolio of products.
• Continuously optimize new and existing Amazon product listings for best practices, conversion, and increased return: pictures, copywriting, keyword, title, bullet points, A+ Content, product descriptions, Storefront, etc.
• Troubleshoot any issues that arise through moderation, A/B test messaging and track performance.
• Track the competitive landscape, inform the organization, and respond as required.
• Manage our daily ecommerce operations, working with our fulfillment partners to optimize for customer service and cost
• Identify opportunities to improve speed, efficiency, and quality
• Support internal growth, managing distribution for new brand, product, and category launches
• Optimize distribution KPIs by implementing continuous improvement strategies
• Work with our internal DTC, R&D, and customer experience teams to make distribution a competitive advantage

Requirements

• 5+ years experience in operations
• Excel experience; numerically and analytically minded
• Knowledge and experience distributing products through Amazon’s network and supporting operations on Amazon’s marketplace
• Strong attention to detail: you are comfortable going deep into the weeds while always considering the bigger picture
• Sense of urgency: bias for taking action, self-starting capability required to achieve high expectations in a fast paced environment
• Comfortable making informed decisions with imperfect information
• Continuous Learner - always seeking to improve yourself, your team, and the world around you
• Customer focused - always looking to see a challenge through the eyes of our customers
• Process oriented - comfortable both establishing and improving processes across operational areas
• Strong communication, teamwork, and problem-solving skills