Senior Manager, App Sys

Who we are looking for: 

The Senior Technology Manager’s primary responsibility is to partner with their business areas and provide technology solutions and services that help deliver CarMax’s strategic mission and plans. This position will direct and manage the strategic planning, software development, implementation, administration and maintenance for a large suite of application systems and solutions that focus on online search at CarMax. This includes development of long and short-term technology solutions that address business goals and deliver improved profitability, efficiency and an unrivaled associate experience.  
 
E2E Engagement Program at CarMax is focusing on delivering the best customer engagement experiences using digital communication and with associates. The senior manager position is specifically focusing on the funnel when CarMax progressing customers to ensure they received personalized and informative guidance with digital communication and associate assistance. Specifically, the senior manager will oversee two teams – Unified Communication team over Progress and transact, and Associate Work Management (AWM) team. The senior manager will work closely with progress activity experience teams, DSML, retail operation and CCT team to deliver the iconic customer experiences 

Position Requirements: 

• Strategic planning and results focus 

• Identify the appropriate goals for the teams  

• Prioritizing objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations 

  
Communication 

• Partner with business stakeholders, peer groups, the Technology management team and key associates.  

• Present the vision to executive management. 

• Communicate the vision to executive management while also providing guidance for the team to support the strategic direction.  

Team Leadership and Development 

• Attract, recruit, retain and coach a strong team of skilled and engaged associates aligned to the overall mission. 

• Create clear role expectations and develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy 

Technology 

• Continue to grow one’s knowledge base and stay current with industry trends while also formulating a technology plan for each business area based on in-depth understanding of the current business needs and their future direction. 

 
Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Passionate about information technology 

• Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels 

• Good listener – weighs input from multiple perspectives when forming opinions and recommendations 

• Collaborative and team oriented work approach 

• Experience gaining consensus among a large, diverse group of stakeholders 

• Experience managing, training and mentoring others in Technology software development and SaaS/Software Package implementation best practices. 

• Able to easily motivate and inspire team members, peers, stakeholders and executives 

• Innovative; thinks beyond boundaries 

• Analytical; solves problems at root cause and prioritizes effectively 

• Continuous learner and improvement mentality; never satisfied 

• Comfortable speaking to large audiences and executives 

• Flexible and open-minded; proactively seeks input from others 

• Entrepreneurial drive and spirit; enjoys working in a fast-paced environment 

• Handles constructive criticism with ease; adapts easily and efficiently to change 

EDUCATION and EXPERIENCE: 

• BS/BA degree - Technology related, preferred 

• 7+ years of experience in Technology with 5+ years of application systems development and implementation 

• 3+ years’ experience managing direct reports 

• 3+ years’ experience in at a large online company (preferably ecommerce) 

• Experience working with Salesforce teams, customer 360, and data warehouse is preferred 

• 3+ years of experience required leading software projects leveraging Agile practices, required 

If think this is you, let us know and apply!