Senior Manager, Backlog & Resource Planning

Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being. 

With offices around the world, ServiceRocket’s five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the most from their software. We enable fast-growing companies to take off. And so will your career!

The Senior Manager for Backlog & Resource Planning is responsible for ABC (Availability + Backlog + Contribution), this role maximizes the efficiency and effectiveness of our resource allocation across all service delivery and engineering functions. This role will be responsible for reviewing, reordering, and refining the Sales Order Backlog with the aim of maximizing Revenue Recognition as a priority, followed by all other projects, started and unstarted, that require human resources to maximize EBITDA (#certs, #events, etc.). 

You will work closely with department heads, regional leads, their project managers, and other stakeholders to ensure the right people with the right skills are assigned to the right projects at the right time to maximize high-performance. This role is ideal for someone with a keen eye for detail, commitment to excellence and continual improvement.

Responsibilities:

• Partner with department heads, regional leads, and project managers to understand started and unstarted project requirements and resource needs
• Analyze resource capacity, workload, and skill sets to ensure efficient and effective project staffing to achieve our metrics and goals
• Develop and implement resource allocation strategies that optimize team utilization and project success
• Forecast resource needs based on sales forecasts, project pipelines, and ongoing workload analysis
• Facilitate the assignment of personnel to projects based on skill sets, experience, and availability
• Monitor and manage resource allocation, identifying and resolving any capacity issues, or unforeseen conflicts that impede our success
• Track project progress and resource usage to ensure adherence to or improvement of timelines and budgets
• Partner with department heads, regional leads, and project managers to maintain accurate and up-to-date resource data, including skill sets, certifications, and availability
• Develop and implement processes to improve backlog consumption and resource management practices
• Smartly anticipate solutions to resource conflicts or shortages
• Collaborate with internal stakeholders, including sales, operations, and finance teams, to ensure alignment and address any service-related concerns
• Prepare comprehensive audit reports with clear findings and recommendations or corrective action.

Requirements:

• Strong analytical and problem-solving skills with the ability to identify and address service delivery gaps
• Proven experience in developing and implementing resource allocation strategies
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in project management tools and software (NetSuite SRP highly desirable)

Good to have

• Knowledge of HubSpot/Gong

This position is not eligible for visa assistance/sponsorship or relocation assistance. Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team.

With a competitive salary and career pathway to advance your skills, you’ll reap the rewards of growth with ServiceRocket’s unique Share the Fruit program and an opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We also offer monthly stipends that support how you work and encourage a healthy work life balance.

Wear the Rocket and come grow with us!