Senior Manager, BI Professional Services

Description
Seeking an experienced Senior Manager for Business Intelligence Professional Services!
Zone & Co's recent acquisition of Satori has provided us with many opportunities to continue to grow our (now combined) teams. Satori Reporting offers the only pre-built Power BI reporting solution for NetSuite. Together we can accelerate global NetSuite development and adoption with a broader product offering and extensive expertise in NetSuite and business operations.
About Satori Reporting
Within business applications there is a treasure chest of data. Our mission is to enable our clients to transform it into translatable information that yields actionable insight and value to driving strategic business decisions. We facilitate enterprise-wide reporting with centralized data and a single version of the truth for our clients' reporting needs. While Satori has pre-built data models for many ERP systems and access to hundreds of pre-built connectors, we are proud to be NetSuite's only pre-built business intelligence solution with a data model and full ETL processes that can support the most complex and customized configurations. We are proud to be certified partners of both NetSuite and Microsoft.
Job Description
As a Senior Manager of the BI Professional Services Team, you are responsible for the day-to-day operations and ongoing success of our consulting team. You will assist with client engagements to offer support and recommendations around roadmap planning, strategic initiatives, and complex solutions. As an experienced and trusted mentor, you will contribute to the success of our Professional Services Team by providing guidance, direction, hands-on instruction, and oversight to the team. You will be responsible for performance, utilization, client retention, and ongoing revenue goals.
Primary Responsibilities

• Oversee and manage the day-to-day operations of the Professional Services Team, including capacity management, resource allocation, utilization, and backlog management
• Mentor, guide, and help to develop the technical skills of the team in SQL, Azure, and Power BI
• Assist with client engagements by providing complex solutions and driving strategic roadmap planning
• Ensure positive client experience through enforcement of project methodology, timely delivery by the consulting team, and adherence to project budgets
• Provide support for client escalations and proactively focus on preventing churn
• Liaise with interdepartmental teams regarding product development, process improvement, and automation opportunitie

Requirements

• 5-10 years of related business experience with a focus in team management, relationship management and external consulting
• 5-10 years of related experience with reporting, data and analytics, and business intelligence operations, including business intelligence architecture and product solutions
• Prior experience managing direct reports, providing motivation and mentorship, driving culture adoption, facilitating performance review and career growth
• Prior experience supporting complex data models and customization requests
• Prior experience using Microsoft BI stack to develop custom reports and dashboards
• Strong organizational skills including prioritization of projects and tasks, time management, resource allocation, and meeting deadlines
• Prior experience with project management methodology and successful project delivery
• Excellent verbal and written communication and interpersonal skills
• Ability to work and thrive in a fully remote, self-motivated environment as a pro-active, results-oriented professional

Preferred Skills & Experience

• Bachelor's degree in Business, Computer Science, Information Systems, Finance, Statistics, or a related field
• Prior experience with NetSuite, including knowledge of saved searches and custom fields
• Expanded understanding of business operations and finance or accounting principals across diverse industries
• Microsoft DA-100 Certification

Employment Type
Full time, Exempt
Location
100% Remote
Benefits
Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. We celebrate no-Friday weeks during the summer (every other Friday off) and provide an initial stipend for setting up your home office. All on top of our fully covered, top-tier health insurance and unlimited vacation. And we are 100% remote!
We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we're eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.
Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.