Senior Manager, Business Systems

The Go To Market Systems organization is responsible for the selection, architecture, governance and administration of all SaaS applications and data sets that power our Go To Market teams (Sales, Marketing, Finance, Legal, Growth and Customer Support).

We’re looking to hire an experienced Senior Manager (who has the potential to grow to become a Director) to lead our Solutions and Tier 1 Systems teams, owning all systems and data engineering for our Sales Systems and Processes Portfolio.

The strength of the software data sets owned by the Solutions and Tier 1 teams directly correlates to the strength of our new business growth in self-serve and mid market segments, so the leader of this team has a huge opportunity to positively impact Intercom’s trajectory as a company.

We have a modern Sales Systems stack that includes: Salesforce Sales cloud, Salesforce CPQ, Outreach, Intercom, Marketo, Zuora and several other tools like Gong, Quip etc.

In this role you will:

1. Partner with VP’s and Directors of our RevOps, Sales Operations, Sales Enablement and Customer Support organizations to design and evolve our “opportunity to Quote” systems architecture and processes
2. Hire, grow and manage excellent business systems analysts, QA Analysts and systems administrators, creating and nurturing a high-performing, highly supportive team environment to execute initiatives on strategic roadmap 
3. Streamline and manage Tier 1 team that provides global end user support for daily operations and end-of-qtr close operations
4. Run Quote to Cash steering Committee and own the project backlog and prioritization for features, bugs, etc.
5. Partner with other team leaders within GTM Business Systems and outside (Top-of-funnel, Engg, IT, Data Engg, analytics) to recommend and implement best-practice Sales processes, architectures, and integrations that optimize adoption, usability, and operations.
6. Hire and manage relevant external consultants as the need arises
7. Help adopt new salesforce platform features, functionality and providing recommendation for process improvements to drive end user adoption, value and ROI

The ideal candidate will have a combination of:

• deep GTM systems and data quality management experience, 
• Passion in supporting the adoption and value of the Intercom Salesforce system
• strong Sales processes business acumen and stakeholder management skills
• excellent program, project and operations management skills
• excellent people management and team building skills
• a proven track record of creating and executing strategies and roadmaps that enable their team to scale and excel while also being able to manage the day to day technical operations needs of fast growing stakeholder organizations

• Work with peer leaders to establish your team’s annual strategy and quarterly roadmaps that drive automation and scale to support the company's growth aspirations.
• Own the technical strategy and operations of our Sales systems portfolio
• Play a key leadership role in developing the company's "GTM Data Strategy" to ensure our core GTM data sets (Leads, Accounts, Contacts and Opportunities, Contracts) are reliably accurate, thus enabling fast & accurate business performance reporting and enabling faster, easier integration of new software and services that rely on this data.  

• Manage, mentor and recruit for the GTM Applications team and nurture the team to sustainable, enjoyable levels of high performance
• Facilitate a culture of innovation through new software, systems and programs
• Create and update policies, standards and procedures
• Be able to act as a stand-in PM or Solutions Architect for the team as needed

• Several years of experience successfully operating in a similar role
• Exceptional collaboration and communication skills and proven ability to drive positive outcomes through teamwork and influence
• Excellent, proven people management skills and experience 
• Experienced with Salesforce and Marketo 
• Experienced architecting complex solutions
• Strong problem solving & technical skills
• Excellent verbal and written communications skills
• Fascinated by the way things work and love to learn
• Want to work in a fast, high growth startup environment

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.