Senior Manager, Channel Management

How will this role have an impact?

Signify Health is looking for a  Senior Manager of Product, Channel Management to join our growing team.  In this role, you will foster customer obsession and fuel growth by building and managing new patient engagement channels to drive higher conversion.

Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

Job Responsibilities:

• Work closely with health plan clients to integrate Signify’s proprietary online scheduling portal into the plan’s existing operational infrastructure
  • Lead the discovery, implementation, and support for such engagements
• Identify and cultivate partnerships with external companies who have trusted relationships with health plan members to drive member engagement and scheduling (with a focus on non-healthcare companies who frequently interact with our target demographic of 65+ Medicare Advantage members)
• Partner with product, operations, and technology teams to deliver a best-in-class member experience for the health plan and 3rd party scheduling channels
• Directly responsible for the volume of appointments scheduled by our clients and partners through the Signify online scheduling portal

Candidate Profile:

• Bachelor’s degree required or equivalent work experience
• Preferred Background in Management Consulting at a top tier firm
• 7-10 years of experience in product management or management consulting
• 5 years of experience building and managing customer engagement channels
• Experience implementing and optimizing operational workflows for large clients with $50+ billion in revenue
• Experience working with cross-functional product, operations, and technology teams to successfully drive adoption of products
• Experience working with health plans and driving patient engagement
• Deep knowledge of product design process
• Deep understanding of how to leverage data and analytics to drive product outcomes
• Sales and customer relationship management experience
• Excellent communication and writing skills
• Ability to prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to successful completing, often with deadline pressures
• Strong facilitation and influencing skills

The base salary hiring range for this position is $88,200 to $153,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.