Senior Manager Client Relationship Management (Cox Fleet)

• Establishes strong client relationships and serves as a trusted advisor to a major client with potential to expand to multiple clients.
• Establishes strong internal relationships with Operational leaders
• Provides leadership for subordinate leaders and teams across the Client Relationship group
• Works closely with internal and client leaders to understand business and process methods needs issues and challenges
• Monitors Operational metrics to understand patterns and trends identify cross organizational issues and develop data-based insights and recommendations to improve the departments methods and outcomes going forward
• Defines and develops process and technology improvement recommendations and drives the implementation thereof
• Oversees service provision to regional and global stakeholders; ensuring operations and services align support and deliver expected returns
• Determines the optimal resource mix for effective project delivery
• Assists with other duties and special projects as assigned by Leadership
• Develop a culture of continuous improvement always striving to develop the most consistent and efficient processes

• Bachelor's degree and 8 years' experience in a related field. The right candidate could also have a different combination such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
• 3+ years' experience in management or leadership role
• Fleet maintenance technical knowledge required
• Experience in customer service maintenance coordination technician dispatching or Diesel technology or similar capacity Technician role
• Strong interpersonal skills and the ability to effectively communicate with peers business partners and leadership
• Ability to interact with internal and external business partners supporting corporate policy standards processes and procedures
• Proven ability to lead people set and achieve goals and manage within defined corporate budgets
• Proficient in understanding analysis and management of vehicle information to provide recommendations
• Ability to demonstrate a consultative approach to customer needs and interpretate feedback to develop business cases
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self-motivated able to manage expectations prioritize work to meet deadlines and work under pressure in a fast paced high-energy environment
• Strong customer service and organization skills required
• Works well in a team environment by supporting departmental initiatives and goals
• Provide excellent communication skills both written and verbal
• Ability to sit or stand for prolonged periods of time
• Travel required up to 25% of the time

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

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