Senior Manager, Client Operations

At PMG, we exist to inspire all people to feel that anything is possible personally and professionally. It’s what powers us to deliver value, innovation, results, and Digital Made for Humans™ for the world’s most ambitious brands by bringing a more human-centric approach to digital. 

Role Purpose: Reporting to the Senior Director of Integrated media, the Senior Manager of Business Operations is responsible for empowering and enabling the Agency and Client Teams to operate with excellence. This leader will lead a small team and will be the lynchpin in our operating model creating best in class partnerships with our clients, and both client and internal cross functional partners including Finance, Analytics, Media and Client Strategy. Our ideal candidate will have a superb partnering mindset and will be motivated by elevating and empowering others to achieve team and personal goals. 

• This is a building role within a growth function in an incredibly fast paced and dynamic role working with a large retail client. This is a role with huge scope for impact and growth, and PMG is looking for the right candidate who will help us build the next set of tools, processes and partnerships that will enable our team to execute with excellence.
• This is a role with enormous diversity, complexity and is full of intellectual challenges. It will require superb mental agility with the scope for enormous value creation. This is an incredible opportunity for someone who loves a challenge, wants to be stretched and who plays to win.

General Description:

This role leads the production of cross-media projects of medium size or complexity and is ultimately responsible for the on-time, on-budget delivery of high-quality deliverables that power client satisfaction and meet business requirements for a large retail client.

• Define and lead project scopes, timelines and budgets in close collaboration with project teams; track and report on progress against schedules and budgets and ensure team adheres to project scopes
• Maintain organized and up-to-date project timelines across all client teams
• Collaborate across disciplines to create and manage master project plans and timelines; real-time adjustment of project plans as necessary to address issues as they arise, projecting and escalating risks to delivery
• Communicate project status updates to clients via weekly calls, emails, and in-person meetings
• Works hand-in-hand with Media Strategy to ensure timely and accurate client documentation and communication of client feedback to the internal team. Presents complex data or messages in a clear, succinct, compelling manner
• Run effective meetings establishing objective and intended outcomes, proper participants and then creating an environment that delivers against the objectives
• Responsible for end-to-end management of monthly billing and POs across all media channels internally and externally with the client
• Develops strong and positive working relationships with other disciplines and project stakeholders; strong project team manager, motivating project teams to excel, while supporting their various work streams to ensure adherence to objectives, process, and timelines
• Provide thought leadership on opportunities for continuous improvement and operational excellence
• Drive Business Planning for the Team including planning processes, planning communications, budget construction, business case construction and create connectivity with finance, HR, analytics, and commercial teams to integrate marketing planning and forecasting processes with the rest of the business.
• Build and drive the operating cadences for the client,, Marketing Leadership Team and the Marketing Team. Coordinate and streamline required inputs for presentations, lead presentation formats for executive forums and drive consistency and impact in how the Marketing Team shows up in internal forums.

Key Competencies:

• Outstanding written and verbal communication
• Strong collaborator
• Experienced executive level communicator
• Financial and commercial acumen
• Strong problem solver
• High mental agility
• High change agility
• High people agility
• Planning and Organizing
• Drive for outcomes & delivery oriented
• Analytical
• Change Agent
• Extremely organized & detail oriented

Requisite Experience:

• Marketing Leader with 6+ years’ experience
• Bachelor’s Degree or equivalent work experience
• Experience in digital media project management and with media teams a plus
• Experience leading medium to large-sized projects and supporting senior team members on large projects and client engagements
• Demonstrates critical and strategic thinking skills and is solution-oriented and flexible in their approach
• Strong presentation skills with proficiency in PowerPoint and/or Keynote
• Self-motivated and like to learn new tools and technology
• Experience with project management tools strongly preferred (Airtable, Asana, Trello, Wrike, Basecamp, etc)
• Track record in building and scaling Marketing capabilities or capabilities for a Marketing Team
• Operational experience in managing budgets and forecasts
• Builder and driver of change management in a fast paced and dynamic organization
• Program leadership and program management experience
• Track record in outstanding business partnering
• Experience in delivering for Executive Level Leaders, and communications for Exec Level Leaders
• Proven team transformation experience in hiring, retaining and coaching a team for peak performance
• Agency or Retail experience highly valued

About PMG: 

PMG is a global independent digital company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG uses strategy, creative, media, and insights, as well as its proprietary marketing intelligence platform Alli, to deliver Digital Made for Humans™. Our team is made up of over 500 employees globally, and our work for brands like Apple, Athleta, Best Western Hotels & Resorts, Kohler, McDonald’s, Nike, Old Navy, Sephora and Shake Shack runs across 85+ countries and has received top industry recognition from Cannes Lions to Adweek Media Plan of the Year.

Ranked by Deloitte, Inc., Entrepreneur, and Adweek as one of the fastest-growing companies in the nation, PMG has grown because of its commitment to continuous improvement, business integrity, cultivating dynamic relationships, and putting people first. The company has been named Adweek's Breakthrough Media Agency of the Year, MediaPost's Independent Agency of the Year, 7X Ad Age Best Places to Work, 3X Best Places for Working Parents, and one of Fast Company's Best Workplaces for Innovators.

Being part of PMG means being part of a company culture that’s unmatched in digital. We’re willing to work hard to serve our clients and deliver value, results, and innovation -- which often requires true grit and remaining agile. We believe in taking care of ourselves and each other so that we continuously improve in every way. 

We’d love to get to know you and share more about why we love PMG and the work we do.  

Join us in making digital more human → Apply Now

In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe we only change for the better by bringing different people to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Learn more about our commitment to Diversity and Inclusion and our action plan for change here.