Senior Manager Commercial Operations (Incentive Compensation) - Remote

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

This position is responsible for Sales Incentive Compensation strategy and plan design for the global sales team. A successful candidate will develop Sales Incentive (IC) plans which are fiscally responsible, aligned with the company and business unit specific goals and objectives, and to serve, attract, retain, and motivate top field sales talent in competitive markets.

Serves as an internal strategic advisor to executive and sales leadership in matters related to sales IC.

Where you come in:

• Design and Oversee Sales Incentive Compensation (IC) Programs: Lead the design and administration of global sales IC programs to drive exceptional sales performance across all brands and portfolios. Ensure alignment with business objectives and market conditions.
• Annual IC Plan Design Process: Oversee and manage the annual sales IC plan design process, ensuring it meets fiscal goals and strategic objectives. Collaborate with sales, marketing, HR, and executive leadership to create plans that align with company goals.
• Develop Project Plans and Calendars: Develop detailed project plans, timelines, and define roles for the IC process to ensure on-time delivery. Manage the responsibilities to maintain workflow efficiency and accuracy.
• Ensure Data Accuracy and Timeliness: Guarantee complete, accurate, and timely data for IC programs. Manage the quarterly goal-setting process, review, approvals, and communication to the field.
• Presentation of IC Plans: Prepare and present IC plans to the Sales IC Executive Committee for review and approval. Provide all necessary documentation and analysis to facilitate decision-making.
• Sales IC Communications: Responsible for all IC communications, including plan documents, presentations, quarterly goal updates, payout communications, and performance reports to stakeholders, including senior management and field sales teams.
• Design and Implement Contests and Awards: Design contests, SPIFFs, and local sales initiatives that support brand-specific objectives. Ensure contests are fiscally responsible and aligned with measurable performance outcomes. Collaborate with marketing and field sales to implement localized sales contests.
• Monthly and Quarterly Reporting: Create and distribute monthly sales performance reports for Account Managers, Regional Sales Managers, Directors, National Sales Leadership, and Global Sales Managers. Ensure accurate monthly, quarterly, and annual IC reporting for senior management and other stakeholders.
• Payroll and Summary Documentation: Create payroll files and summary documentation for IC payouts, ensuring timely and accurate payments to eligible participants. Collaborate with HR and finance teams to manage payouts.
• Collaborate on Eligibility and Compliance: Partner with Legal, HR, and Sales Leadership to create and maintain eligibility criteria for field sales programs. Ensure compliance with legal and regulatory requirements and update eligibility documentation accordingly.
• Resolve Data and Field Inquiries: Investigate and resolve IC data issues and field inquiries. Ensure prompt resolution and maintain data accuracy for all IC processes.
• Monitor and Optimize IC Programs: Evaluate the effectiveness of IC programs using data-driven analysis. Provide actionable insights for program adjustments to optimize performance and strategic alignment.
• Design and Administer National Awards: Collaborate with HR, Sales Leadership, and Marketing to design national awards and contests. Ensure awards are allocated fairly using transparent methodologies, and track eligibility and distribution of these awards.
• IC Processing Engine Management: Assist with the design, development, and implementation of an internal IC processing engine. Oversee administration during and after the transition to ensure continuous accuracy, compliance, and timely payouts.
• Cross-Functional Collaboration: Work closely with IT, finance, and HR teams to ensure that the internal IC engine aligns with evolving business needs. Monitor its performance and make necessary improvements to enhance accuracy and efficiency.

What makes you successful:

• Ability to influence and work effectively in a matrixed organization
• Strong quantitative and analytical skills
• Good command of the English language, both verbal and written
• Extensive experience in sales incentive compensation or related field, with a proven track record of managing global IC programs.
• Strong understanding of sales strategies, compensation plan design, financial modeling, and incentive plan mechanics.
• Proficient in data analysis, reporting, and sales incentive management tools, including experience with tools like Xactly-Incent, Forma.ai, and Tableau.
• Excellent project management skills, with the ability to manage complex processes, meet tight deadlines, and ensure timely execution.
• Strong analytical skills with proficiency in statistical analysis and financial modeling, using tools such as Excel, Tableau, and SQL.
• Exceptional communication and presentation skills, with the ability to influence decision-making at all levels of the organization, including senior leadership.
• Experience working in fast-paced environments, preferably within the pharmaceutical or medical-tech sector, and collaborating with global teams across time zones.
• Ability to lead cross-functional collaboration with teams such as HR, finance, and sales, ensuring alignment on IC programs and strategic initiatives.
• Demonstrated ability to multi-task, prioritize, and work independently with limited supervision.
• Creative problem-solving skills, with a track record of developing and implementing innovative solutions to improve efficiency and outcomes.
• Strategic thinker with strong business acumen, able to connect the dots across multiple channels, geographies, and products.
• Experience with program management, including scoping changes, establishing milestones, managing risks, and driving execution.
• Attention to detail and the ability to identify and resolve data discrepancies, ensuring the accuracy of IC plans and outcomes.
• Ability to communicate effectively with diverse audiences, from field teams to senior leadership, across functions and geographies.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree with 13+ years of industry experience
• 5-8 years of previous people management experience

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [email protected]. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [email protected]. 

View the OFCCP's Pay Transparency Non Discrimination Provision at this link. 

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
 

Salary:

$135,100.00 - $225,100.00