Senior Manager, Creative Studio

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large Fortune 100 enterprises with a powerful trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We are looking for a talented Sr. Manager Studio to join Upwork's Creative Practices team.

Responsibilities:

• Provide mentoring coaching and day-to-day management to creative producers and studio & traffic manager including; 1-on-1s weekly team meetings employee development morale and team building. Guide high impact projects from a Program Lead level to ensure clean working style minimized road bumps and successful/smooth executions.

• Manage operations for the Workshop studio including proactively sharing information actively soliciting feedback and facilitating communication between studio and cross functional partners.

• Responds to escalated project issues that may impede project delivery and coordinates solutions. Thinks expansively about the best ways to approach and solve new challenges bringing a creative lens to complex business problems.

• Partner with Design Design to provide overall strategic implementations for projects by establishing standards processes and tools used for effective project delivery. Develop and maintain processes within the studio team.

• Partner with Director of Creative Practices and Sr. Manager of Creative Production to proactively identify obstacles between internal external partners and cross functional team dynamics to drive productive results.

What it takes to catch our eye:

• 8+ years of creative project management or a related role required

• Demonstrated leadership and ethics; ability to understand the needs of other teams and collaborate with leads to define processes which yield effective and efficient project delivery while maintaining team health

• Strong collaboration and problem-solving skills; able to establish good working relationships with employees at all levels resolve conflict and provide feedback and to devise and implement creative solutions to problems

• Strong communication skills both oral and written; demonstrated ability to speak up appropriately and to raise issues to teams and management

• An adaptive planner who is forward-thinking and proactive with the ability to identify risk early and suggest effective mitigation strategies

• Deep knowledge of project management processes tools and resourcing needs with an ability to teach/share knowledge to a team of creative producers.

Come change how the world works.

At Upwork you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago currently we also hire full-time employees in 19 states in the United States.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust risk-taking customer focus and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401(k) plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan. To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical condition) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.