Senior Manager, Crisis Operations

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

September 6, 2024

Shift:

Job Description Summary:

At the Coca-Cola Company, we are a dynamic hub of excellence, crafting the brands and choice of drinks that people love. We value how we work as much as what we achieve. The Coca-Cola Company transformed its approach and capabilities as it relates to digital experiences and crisis management. Marketing & PACS Services (MPS) has been at the forefront of digitizing, automating, and scaling enterprise services for impact. It is a highly dynamic and iterative organization that is continuously evolving. In this opportunity within the Digital PACS & Care (DPC) organization, the Senior Manager, Crisis Operations, will join the new service line to implement calming, repeatable and trusted data-powered crisis operations. The successful candidate will be responsible for driving our ambition forward – to get the right insights, at the right time, to the right people to facilitate mature business decision making.

Location: Atlanta, Georgia

What You’ll Do for Us

• Design efficient and repeatable crisis operations with user-focused thinking in partnership with Digital PACS & Care (DPC) team members and Corporate Communications partners 
• Create and maintain crisis operations documentation for supporting digital communications, Brand PR, global events, social media moderation, etc. 
• Implement and scale already proven crisis operations globally in each of our Operating Units (OU’s) 
• Conduct frequent retrospectives to refine existing operations and identify new areas of opportunity for development 
• Build TCCC crisis protocols for our networked organization that connects decision makers, functions, analysts and front-line communicators, achieving end-to-end crisis operations
• Train, educate and inspire the TCCC system on crisis operations with an engaging and customized training program 
• Continue evolving tools, ways of working and network operations to reflect improvements in each execution 

Position Details:

Hybrid work schedule - 2 days per week in person and 3 days virtual

Individual contributor role - no direct reports

Qualifications & Requirements

Looking for candidates with 5+ years of work experience, with high relevance to responsibilities of this role including experience designing and implementing successfully adopted operations; experience working across teams and geographies in a complex, global environment partnering with internal and external colleagues; and ideally, experience in crisis and reputation management.  Also looking for:

• Excellent and charismatic communication skills 
• Passion for operations design and crisis/reputation management 
• Calm and unflappable demeanor in stressful and chaotic situations 
• Dynamic networker who can develop strong relationships facilitating feedback, adoption and support 

What We’ll Do For You

• Career Growth: We are committed to your professional development, offering opportunities for growth and advancement.
• Purpose Driven: Purpose-driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
• Impact: Your work will have a direct impact on our mission to refresh the world and make a difference.

Skills:

Business Processes, Communication, Crisis Communication Management, Crisis Management, Human Insights, Public Relations Communications

Pay Range:

$125,000 - $147,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.