Senior Manager, Customer Marketing

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

Join the award winning impact.com marketing team! As the leader of our customer marketing program, you are responsible for engaging our clients, understanding their pain points, sharing news, product updates, holding customer advisory boards and more. This new role will set the pace for customer marketing globally, and build out programs designed to reach and engage our brand clients

What you will be doing:

• Become a trusted partner to our top clients, and to our internal teams such as sales and customer success
• Manage conception, development, and implementation of marketing plans and strategy, product concepts, and promotional programs to drive customer engagement and upsells
• Work across the marketing and customer teams to deliver a 360 plan with content, PR, events, social media, web and more, as the subject matter expert and leader of the program to drive results
• Conduct weekly meetings  with stakeholders to review activity,  pipeline, results, resolve challenges, and brainstorm possible solutions.
• Manage ROI on Customer Marketing activities

Does this sound like you? 

• 9+ years of experience
• Strong Marketing skills and customer marketing experience
• Hungry, humble and smart
• Experience working in matrixed organizations
• Experience building a program from the ground up
• Expert writer and all around communicator and comfortable working with executive stakeholders from around the world
• Proven ability to plan and manage budgets
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA (nice to have)

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary range: $110,000-$130,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.