Senior Manager, Customer Success (Scale)

About the Role:

Unite Us is hiring a motivated Senior Manager, Customer Success with strong leadership skills and a passion for health and social care. The Manager/Senior Manager will be responsible for building a  programs-based strategy and team to manage our customer relationships by segment and persona. This role requires someone with an operational and strategic mindset, who is customer and team-oriented and has the ability to thrive in a high growth and fast-paced company environment.

What You'll Do:

• Contribute to a roadmap of one-to-many programs that proactively guide customers through the Unite Us customer journey
• Build targeted nurture campaigns to effectively drive adoption, maturity, and expansion across different customer segments and personas
• Hire, train and manage a team of Customer Success Managers who can help support the Scale team’s efforts
• Develop new channels and strategies to reach customers at scale
• Analyze segments to gain a deep understanding of our customer base and report on trends, including identifying risks and opportunities.
• Collaborate cross-functionally with Customer Success, Implementation, Marketing, Product, Sales, Operations, and Data teams
• Build innovative processes and tools to support effective delivery and trackable programs.
• Experiment with new ideas and tracking results through A/B testing

You’re a great fit for this role if you have:

• At least 4 years in a business, public health, or social services environment
• Experience in people management & a commitment to leadership development 
• Demonstrated partnerships with large clients and proven track record as a trusted advisor to clients
• Demonstrated success managing complex projects and implementations with confidence
• Self-starter motivation with strong organizational and time management skills – you make things happen!
• Analytical ability to leverage data to drive creative decisions and recommendations
• Proven track record scalable adoption strategies driving results
• A growth mindset and actively contribute to the culture, process, and procedure of the team

The Unite Us Story:

As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based
• The target pay range for this role is: $100,000 - 115,000 ***This salary range represents our national target range for this role. Some geographic areas may have higher target ranges, including certain localities in Colorado.
• This position may require 10% travel
• This position requires software access level C
• All team members in departments that must be available for in person meetings (currently Customer Success, Networks & Sales) must submit proof of Covid-19 vaccination and booster, or receive an approved accommodation. Accommodations will be reviewed and approved on an individual basis.
• All team members will be required to pass a background check which includes criminal, employment, and education verification

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

#LI-REMOTE