Senior Manager, Customer Success - Syndey

Customer Success, Senior Manager

Key Responsibilities :

• Manage and develop your portfolio of high-profile customers account mainly across APJ region and ensure maximizing retention and identify opportunities for growth and adoption of the Boomi platform.
• Manage the overall post-sales account success from onboarding, to initial adoption and future growth with the support of the Boomi teams like Sales, Product Management, Engineering, Professional Services and Support.
• Establish and maintain strong long-term customer relationships with business and technical decision makers as well as senior and executive management stakeholders to drive desired business outcomes and advocacy.
• You are the voice of the customer by understanding the customer business goals and requirements, and drive internal processes required to accelerate and remove barriers to adoption and growth.
• Partner with our Sales makers and early engagement during the sales cycle with customers to facilitate seamless transition to post-sales.
  Essential Requirements:
  
• 12+ Significant relevant experience as either, Customer Engagement Manager, Service Delivery Manager or Consult/Advisor role with (Technical) Account management focus.
• Experience with Large Enterprise IT organization and collaborating with multiple partners and customer stakeholders at different levels (technical and senior/executive management).
• Business Acumen: comfortable with topics such as business outcomes and value, total cost of ownership, ROI, etc.
• Excellent ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences.
• Natural-born coordinator, ability to create structure in ambiguous situations and define clear next steps and actions across multiple stakeholders.
• Strong team player (cross-functional) and desire to achieve results and positive outcomes. "Can do" attitude.
• Be comfortable to be in “constant learning mode” to stay abreast with product, industry and market evolutions & trends.
• Commercial mindset
  Desirable Requirements
• Experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
• Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences
• Self-starter, flexible approach and entrepreneurial mindset
• Passion for technology and thrive in a dynamic environment of continuous improvement and innovation
• ITIL certificate

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