Senior Manager, Data Services

You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.

Let's talk about Responsibilities

• Focuses on the development and implementation of strategic and operational objectives that help achieve orgnisational mission. Implements organization strategies through the effective direction and management of employees and resources.
• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
• Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
• Manages professional employees and exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination and other personnel actions.

Let's talk about Qualifications and Experience

Required:

Preferred:

• Bachelor's degree.
• Minimum of 10 years of related experience.
• Adresses issues with impact beyond own team based on knowledge of own fuction and related disciplines.
• Analysis of situation or data requires evaluation of a different factors and understanding of current business trends.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!