Senior Manager, Decision Support (Revenue Analytics)

How you'll make an impact:As a Senior Manager, you will be responsible for leading software implementation teams to implement, then optimize adoption and use of Strata's Decision Support software and best practices. In this role you will:

• Lead a team of experienced and junior client service professionals in implementing and optimizing our software solutions for multiple healthcare provider clients across the country. Implementation includes configuring the user requirements, validating its functionality, and testing key features of the software. Senior Managers will oversee and coordinate the team's work to configure and test users and security, develop complex financial models, build reports, develop workflows, and configure administrative screens.
• Work closely with the leadership in the finance department of major health systems to improve the efficiency and effectiveness of their financial management processes, including Contract Analytics, Strategic Pricing, and Episode Analytics. This includes define their business and technical requirements and providing consultative advice to customers on risks and best practices processes.
• Translate business and technical requirements into tasks and allocate tasks among team members in such a way that the software is delivered on-time, on-budget, and with a high degree of quality.
• Assess customers' training needs for specific features and functions; lead onsite and web-based training for users.
• Identify project risks, communicate proactively and collaborate with both customers and internal teams to resolve risks and mitigate issues.
• Consult with our Technical Practice and Solution Architects to resolve issues and improve our customer's experience.
• Work in an Agile environment and learn one of the most widely used and effective methodologies for building and implementing high quality, feature-rich software.
• Be a resource and coach for junior team members; grow their consulting skills, technical skills and domain expertise
• Identify opportunities for customers to improve their use and adoption of our software. Work with the appropriate account management resources to outline and execute a plan to improve use.
• Lead and meaningfully contribute to operational improvement and strategic growth projects to enable Strata to continue to scale operations and continually improve our level of service to customers.

What we're looking for:

• 5-10 years of relevant experience, which includes management of software implementations or experience working in a healthcare provider in financially related functions
• Demonstrates a strong interest in providing a world class level of client service
• Experience in building and leading high performing teams
• Professional and/or academic background in SQL and relational database concepts
• An understanding of financial concepts, including financial statement analysis
• Ability to respond to client needs as they arise
• Strong self-motivation, and the ability to work effectively with limited guidance when necessary

How we work:We have the flexibility to support hybrid work - our campuses are located in Chicago, IL and St. Louis, MO. Regardless of location, you'll have the chance to visit our Chicago headquarters throughout the year!Thinking about applying? Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you're currently reading this and hesitating to click "Apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to [email protected].Here @ Strata…We are committed to our mission to help heal healthcare. Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. We believe that each of our team member's unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. Our values:We are guided by a set of principles called the StrataWay. These values keep us honest and ensure that we are always representing ourselves and our organization as best we can. They are at the core of who we are and how we support one another.

• Serve: We partner with our customers to provide quality solutions that will make their lives easier. We extend service to our community to drive purposeful change.
• Pro: We show up every day as the best version of ourselves. We treat others as we would want to be treated (and then some). We commit to getting better every day in everything that we do, upholding the highest level of integrity even in the face of challenges.
• Rock: Our work makes a meaningful impact, no matter what role we play on the team. We are open and receptive to new ways of doing things, always innovating, and never becoming complacent.
• Grow: We are life-long learners and embrace change that will help us grow professionally and personally. We embrace a culture of feedback and acknowledge that progress is more important than perfection.

Our Impact:Strata Decision Technology provides an innovative set of software and service solutions to help healthcare providers better analyze, plan, and perform in support of caring for their community and reducing the cost of care. Our customer base includes over 2,000 hospitals and over 400 healthcare delivery systems. Founded in 1996, our mission is to Help Heal Healthcare™. For more information, please go to www.stratadecision.com.Strata is committed to fair and equitable compensation practices. This role is eligible for bonus based on both individual and company performance. Find out more about Strata benefits here.