Senior Manager, Design Operations

ABOUT THE ROLE 

Reporting to our VP Design, the Senior Manager, Design Operations will partner with our design leadership team to support the scaling of the software and ecommerce product design teams. This is done by constantly amplifying the value of design by bringing in the right people at the right time, providing clear responsibilities and workflows, and liberating designers to focus exclusively on user experience. The Senior Manager, Design Operations believes that this can only happen in close collaboration with the Product, Design, and Engineering disciplines and their operations counterparts. You’ll manage a team of 4-6 Design Ops Managers and Content Ops Coordinators, with a commitment to drive our process, forecast work, manage resourcing, lead day-to-day project flows, oversee budgets, support team health, and facilitate anything that allows creative teams to focus on what they do best. 

YOUR DAILY IMPACT AT PELOTON

• Establish and grow the vision and strategy for the next phase of Design Operations at Peloton 
• Collaborate closely with Directors of Product Design to identify ideal ways to support, retain, and grow Product Designers, Content Designers, Content Ops Coordinators and Design Prototype Engineers 
• Collaborate closely with ProductOps, ResearchOps, and TPM to sustain operational parity and excellence across all of Peloton 
• Collaborate closely with the People team to align incentives for Designers at Peloton with the rest of the organization 
• Hire, promote, train, mentor, develop, and remove roadblocks for the team across Design Ops and Content Ops 
• Ensure consistency in tooling and workstream tracking 
• Empower team leaders to make tradeoffs and prioritization decisions
• Oversee the creation and maintenance of support materials and learning programs that level up Peloton’s Designers 
• Introduce beneficial methodologies and shared vocabulary that aid Peloton’s Designers in their day-to-day work 
• Develop external expertise in the area of Design Operations 
• Be a champion of design internally 
• Be a champion of Peloton’s design culture externally, helping to recruit and grow the best designers in the world by evangelizing a design culture and approach designers are excited and inspired to work within 

YOU BRING TO PELOTON

• 6+ years in design leadership, design management, and/or design program management roles
• Proven design leader with experience managing and developing a design team and removing roadblocks in complex organizations 
• Demonstrated track record of driving company-wide program implementation and/or strategic alignment efforts 
• Experience facilitating roadmap planning for a medium - large sized design organization, including related financial targets 
• Ability to manage multiple projects and duties simultaneously in a fast-paced organization 
• Proven ability to build trust with and influence partners of multiple seniority levels, across technical roles, customer-facing roles, and executives 
• Mastery in creating effective clarity and structure out of ambiguity 
• Strong prioritization and focus, including comfort making tradeoffs with incomplete information 
• Adept at thinking strategically and maintaining a big picture perspective
• Passion for high quality products and their impact on Peloton members

BONUS

• Prior experience working closely with and/or managing Content Ops
• Prior experience working closely with and/or managing Design Systems
• Experience operating in a global workforce, understanding the nuances that come with international HR compliance, etc.

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