Senior Manager, DevOps

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Senior Manager, DevOps is a “Hands On” position which provides leadership to the DevOps team, guides and delivers technology service to all stakeholders. The DevOps team is responsible and accountable for RYAN’s online product portfolio. The team implements CI/CD pipelines and implements monitoring solutions to ensure our products and services are constantly available for our customers. The Senior Manager position is fully accountable for ensuring our products provide our customers with an outstanding customer experience by ensuring they remain available, secure and performant.

Duties and responsibilities, aligned to Ryan’s Key Results:

People:

• Act as a trusted adviser to both business and technology stakeholders.
• Develop professional relationship with all levels of the organization, clients and vendors.
• Provide day-to-day oversight and management of staff, ensure efficient working of staff and provide feedback for employees.
• Participate in planning, creating and managing our Multi-Cloud AWS, GCP and Azure environment.
• Plan, implement and manage application availability and performance monitoring processes.
• Troubleshoot complex production issues in a distributed environment.
• Diligently work to improve the quality of solutions delivered to our customers by helping build out our Continuous Integration Continuous Delivery (CI/CD) pipelines.
• Work with the development team to make our applications more stable and faster.
• Work with QA teams for reproduction and setup of complex production issues
• Apply patches and updates as needed for issues found in production.
• Participate in on-call rotations, driving restoration and repair of service-impacting issues
• Adhere to defined IT security and process governance as defined.

Value:

• Highly responsible, self-disciplined, self-managed, self-motivated, able to work with little or no supervision.
• Passion to understand, learn, and dissect new technologies quickly on your own.
• Demonstrable leadership in implementing a culture of continuous improvement and excellence.

• Obsessive about automation.

Education:

Bachelor’s degree in related field or equivalent with at least fifteen years prior progressive experience in a multistate or international firm environment is required.

• 7+ years of experience in SRE, DevOps or similar roles.
• 7+ years of experience with AWS, GCP and Azure tools and methodologies.
• 5+ years of experience driving the adoption of and achieving successful Agile and DevOps practices
• 4+ years of experience with SQL and NoSQL databases.
• 4+ years of experience with containerization technologies such as Docker and Kubernetes

Additional Experience:

• Excellent management and organizational skills, including the ability to direct multiple assignments and manage multiple direct reports
• Experience with agile planning, deployment, integration, test/validation, and configuration custom software across multiple DevOps tooling platforms; Experience with configuration management tools (Puppet, Ansible, Chef, Azure DevOps or similar) and experience in automation by scripting in Bash, PowerShell, Perl, Ruby, JavaScript, and Python.
• Strong practical administration skills in Cloud and Virtualized environment (GCP, AWS, Azure, VMware, etc.)
• Experience with source control systems (i.e. GIT, TFS)
• Hands-on experience with application monitoring and analytics tools (i.e. Azure Application Insights, DataDog, WhatsUp Gold, SolarWinds)
• Hands-on experience working as a DevOps, Build & Release Engineer ideally with Microsoft-based applications online/on-prem.
• Experience with CI systems (i.e. Jenkins, CruiseControl, TeamCity, VSTS).
• Strong written, verbal and presentation skills

Computer Skills:

To perform this job successfully, an individual must have intermediate knowledge of Microsoft Project, Word, Excel, PowerPoint, Outlook, wireframe tools, and Internet navigation and research.

Certificates and Licenses:

Valid driver’s license required.

Supervisory Responsibilities:

Directs employees and teams, carries out all responsibilities in accordance with Firm policies and applicable law.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting or standing while working.
• Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
• Independent travel requirement: 0 to 10%.

Equal Opportunity Employer: disability/veteran