Senior Manager, Digital Client Experience

At Chanel, we are committed to building an inclusive culture that champions personal development, contributing to our collective advancement. We recognize the unique value each individual brings, enriching our teams and amplifying their efficacy. We warmly invite your application, valuing the distinct perspective, experience, and potential you can offer to CHANEL.

Senior Manager, Digital Client Experience

About the Role:

As the Senior Manager, Digital Client Experience, you will play a pivotal role in shaping Chanel's Omni-Channel strategy by designing and implementing compelling client experiences and efficient employee tools. You will be a member of the Tech Digital Client Experience team, focusing on curating exceptional client interactions across digital touchpoints, while also driving operational efficiencies through the digital transformation of boutique processes.

What impact you can create at CHANEL:

• Develop roadmaps for Assisted Selling, Fulfillment, and Reserve Book based on critical business requirements. Leading the evolution and enhancement of these digital platforms through continuous product improvements.
• Work closely with boutique and business teams to analyze, design, and implement efficient solutions that aide client advisors and operational staff.
• Align business expectations with the capabilities of digital applications.
• Develop a proactive testing strategy for digital applications in partnership with the QA team.
• Lead the evolution and enhancement of existing digital platforms through continuous product improvements.

You are Energized By:

• Future-Oriented Technologies: An enthusiasm for emerging technologies and brainstorming their practical applications.
• Process Refinement: A focus on streamlining operations and implementing efficiencies.
• Data-Driven Influence: A commitment to utilizing data analytics for effective decision-making.
• Team Collaboration: A skill for working cohesively with cross-functional teams and external partners.
• Adaptive Thinking: An ability to navigate complex landscapes and constantly evolve with the business needs.
• Problem Resolution: A keen eye for identifying challenges and implementing strategic solutions.

What you will bring to the team

• Forge and sustain cross-functional relationships for successful product and service delivery.
• Report on essential performance indicators, both quantitative and qualitative.
• Gain a comprehensive understanding of future technologies and their potential integration into Chanel's digital ecosystem.
• Collaborate across digital pillars to harmonize application ecosystems and roadmaps.

Position Logistics:

• A minimum of 7 years' experience in Retail, Digital, Product Management, Inventory Management, or Planning.
• At least 2 years of experience in technology and business change management.
• Experience with managed products or services is essential.
• Luxury retail and/or brand experience is preferred.
• Based in New York with a minimal travel requirement of 5%.
• Hybrid position with 3 days onsite required.

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Fondation Chanel

• Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

• For more information, please navigate to the Fondation Chanel website here

Sustainability

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Compensation

• The anticipated base salary range for this position is $85,000 through $160,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.
• Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position

Benefits and Perks

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.