Senior Manager-Digital Product Management

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

Job Description:

The Enterprise Digital Member Experiences team (EDME) is responsible for the product management and design of American Express' proprietary digital products - Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization and Amex communication channels (email, SMS & push notifications).

As a team we are focused on driving engagement, satisfaction, and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express's payment and related services to life through our digital experiences.

Role Description:

We're looking for an experienced and dynamic digital Product Manager to join the Membership Web team. The Product Manager will drive global development for digital experiences with millions of daily views - focusing on defining the roadmap and strategy for the end-to-end customer experiences for new banking and payments innovation initiatives.

With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.

Our product managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

Responsibilities:

• Define your product vision and your roadmap by working with leadership, key stakeholders, and partners
• Drive global development for experiences with millions of daily views, partnering closely with the Web, Mobile, and Push channel teams
• Work closely with technology teams to develop, test and deliver features and services
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Communicate the vision of card management, its impact to marketing and other content, and the high-level business needs to leaders across the organization

• Lead prioritization and development efforts with scrum team
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Embody design-thinking in your practice, including empathy and journey mapping, and UX research
• Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
• Understand and apply new trends and competitive best practices into product roadmap and requirements.
• Support development of appropriate tracking and reporting to determine product performance.

Qualifications

• Bachelor's Degree in related field required
• 5+ years of experience in Product Management/Development
• 5+ years of experience working with UX research, testing, and design teams
• Proven track record with consumer-facing product(s) and a core product vision
• Experience with rapid and iterative software development methodologies
• A solid understanding of application architecture (e.g. web, native app, PWA, etc)
• Knowledge of reporting/analytical applications, i.e. Adobe
• Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
• Impeccable communication skills, both on and offline
• Experience working on new product initiatives that require integration across multiple legacy systems and tech stacks.

Additional: Knowledge of email platforms, service providers, and email marketing/Experience working personalization or data science a plus/Experience in mobile push notifications and SMS delivery, triggering technologies, ideally within a client side

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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