Senior Manager-Digital Product Management

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

Role Description: We're looking for an experienced and dynamic digital Senior Digital Product Manager to join the team. The Senior Digital Product Manager will drive global development for digital experiences with millions of daily views- focusing on defining the roadmap and strategy for the end-to-end customer experiences. With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our product managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

Required

• Min. 3-4 years experience in Agile Product Management or Analyst roles
• Min. 3 year's experience of leading and collaborating with a small team of Product Analysts to cultivate a diverse and inclusive environment
• Leads teams and supports product development in a scaled agile environment delivering very large business solutions or programs
• Ambitious, self-motivated and able to act with a high level of autonomy
• Understanding of building relationships and managing customers
• Experience of delivering business results and influencing decisions
• An ability to deal with a fast pace and changing needs
• Outstanding, meticulous verbal and written communication skills, both in English; ability to optimally communicate complex information to multiple audiences
• Strong analytical and quantitative skills, with the ability to gather insights from data

Preferred

• Front- end Technology expertise
• Understanding of the evolving compliance and regulatory requirements and environment
• Understanding of Design Driven Development & Design Thinking
• Experience in matrix organizations and cross-functional environments
• Adept at managing complicated technology requirements like APIs and other platform components.
• Knowledge of reporting/analytical applications, i.e. Adobe
• Experience with agile product development methodologies and tools (JIRA, Rally, Mural, Invision, etc.) a plus

Additional Considerations

• Experience of how to incorporate technology, infrastructure, and security requirements into the product design
• Ability to self-start, navigate ambiguity, and operate with a high degree of independence
• Ability to coach and motivate a team, fostering a diverse and inclusive team culture, encouraging the input and initiative of all team members, while ensuring that functions of these positions are properly and effectively being implemented.
• Possess a good blend of business and technology capability and has a strong desire to learn new things as well as research customer insights, trends and business challenges.
• Bachelor's degree or better

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.