Senior Manager - Digital Product Management

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Corporate Onboarding is one of American Express' top enterprise initiatives and a core component is creating seamless user experiences that presents a product offering to serve a wide range of Corporate Client structures. The purpose of the Onboarding Capabilities team is to modernize the onboarding process globally by leading with a product attitude to develop robust capabilities that support the customer journey and scale the growing Corporate business.

The Onboarding Capabilities team is a fast-paced & innovative team that partners with a cross functional set of collaborators including Sales, Marketing, Risk, Product, Compliance and Tech partners across the globe to modernize the onboarding experience. This role will focus on a specific capability pillar used across the enterprise that is at varying maturities across markets with varying offerings.

We are looking for a high-caliber individual who will be responsible for leading the product lifecycle through discovery & solutioning. The position partners closely with product owners and managers, engineers, designers, and possibly external vendors to drive a strategic vision, prioritization, and a customer first attitude. A successful candidate will be focused, collaborative, strategic and able to articulate a product strategy into features in a continuous delivery model.

Job Responsibilities:

• Define and manage the product strategy from conceptualization through discovery and solutioning
• Drive feature creation through requirement gathering and PI Planning activities that support iterative product releases
• Develop a healthy product pipeline of optimizations that build a wide impact and encourage speed to market
• Support scrum team planning and story prioritization of the product backlog on a daily basis
• Partner with UX counterparts to translate conceptual intent into mock-ups/wireframes that can be shared with stakeholders and customers for input
• Partner closely with Product Owners to bring the product through delivery and provide ongoing updates on key work in progress
• Support a culture of a customer first attitude by driving creative solutions, collaboration across multiple teams, and speaking up for the customer to bring scale to the global landscape

Required Skills/Qualifications:

• Bachelor's Degree required
• 6+ years of digital product development experience
• Previous experience with basic UX/UI principles
• Understanding of Agile principles and experience working in Scrum
• Ability to work with and analyze sophisticated inputs, extracting key themes and messages to drive decisions
• Highly organized, detail oriented with a proven track record to manage multiple workflows
• Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced environment
• Strong relationship management and problem-solving skills
• Strong written and verbal communication skills

Preferred Additional Skills/Qualifications:

• Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact
• Previous experience in a compliance or regulatory environment
• Experience on a global team
• Experience in matrix organizations and cross-functional environments
• Experience with JIRA, Confluence, Rally, Adobe Omniture, Tableau, and Invision a strong plus

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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