Senior Manager Digital Product Management - Money Movement

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

We are seeking a Senior Product Manager to join the Enterprise Money Movement (EMM) Bill Pay platform solutions team. Digital Banking is the newest of the five enterprise teams in American Express where product and engineering share the goal of delivering customer value with each iteration of a product's roadmap and increasing the speed to market through strategic automation and modernization.

EMM's mission is to power best-in-class Issuer agnostics money movement experiences and business growth through innovative platform products and services. By seamlessly integrating solution to power innovative payment experiences for AXP customers. EMM as a Service moves a TRILLION dollars in 27 markets covering 20+ of the biggest schemes: (ACH, BACS, SEPA) with a roadmap to integrate with emergent Real Time Rails and hide the complexity of handling money. A critical part of the roadmap is to develop the next generation Card Bill Pay and Biller platform capabilities.

Reporting to the Director of Product Management, this role is an exciting opportunity for a talented product leader to influence the platform strategy and solution definition for Bill Pay as a Service. This role is for a Solution Manager who will own discovery and envisioning, product roadmap and drive the product vision for pull payment bill pay and own the solution delivery plan for multiple payment journeys.

Key Responsibilities

• Develops platform roadmap for the modernization of Pull Bill Payments, including creation of new payment schedules, innovative payment options and real time payment experiences
• Partner with enterprise stakeholders to define key Bill Pay customers journeys - Make a payment, Received payment, View payment activities, Add/Select a Bank
• Partners with stakeholders across the enterprise to understand customers' needs and LOB growth drivers to support defining identify new opportunities
• Conduct Discovery and Solution Envisioning to define new platform services and features
• Ownership for prioritization and solution delivery for a segment of customer journeys in the Bill Pay domain
• Maintain and syndicate money movement solution delivery plan and modernization roadmap across stakeholders, product owners, and engineering
• Defines, track, and assess product/platform metrics and KPIs. Conduct analytics to identify opportunities to grow adoption, improve profitability, reduce cost and/or expand use cases
• Position requires a willingness to continually learn and implement ground-breaking product and technologies processes within a dynamic and highly matrixed environment to capitalize on the considerable investment made in the payment process.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

Minimum Qualifications

• Experience in Product Strategy, Management and Development
• A passion for emerging payments, FinTech's, and evolving payments landscape. Knowledge of Biller payments capabilities, Push and Pull Payment flows, Real Time Payments and Open Banking etc
• Demonstrated leadership in Enterprise thinking & Customer first with a track record of influencing others to embrace Enterprise thinking
• Experience in leading pre-discovery, discovery, and envisioning, defining product vision, OKRs, success metrics, customer journeys, business flows, capabilities, and features
• Proven track record in owning E2E product delivery for large strategic/transformation initiatives
• Ability to effectively collaborate with internal and external stakeholders and effectively operate in ambiguity and quickly evolving priorities
• Strong collaboration skills - ability to navigate cross functional teams to deliver on shared objectives
• Excellent communication and listening skills; ability to build relationships, influence decisions, and make things happen without direct authority
• Proven ability to drive change, leading adoption of new ways of working, and leveraging storytelling to drive understanding & adoption of change
• High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership
• Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to execute and deliver results
• History of high performance

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.