Senior Manager - Digital Product Management, Money Movement

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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

The Enterprise Money Movement (EMM) team is seeking a Product Manager to lead the strategy and development of our next generation bill payment capabilities. Enterprise Platform teams combine product and engineering with shared goals to deliver customer value with each iteration of a product's roadmap.

EMM's mission is to power best-in-class Issuer agnostics bill payment experiences and business growth through innovative platform products and services. By seamlessly integrating solutions to power innovative payment experiences for AXP customers. EMM as a Service processes over a TRILLION dollars in 27 markets covering 20+ of the biggest schemes. A critical part of the roadmap is to develop the next generation Card Bill Pay and Biller platform capabilities.

Reporting to the Director of Product Management, this role is an exciting opportunity for a talented product leader to drive the platform strategy and solution definition for Bill Pay as a Service.

Key Responsibilities

• Develop capability roadmap for the modernization of Bill Payment, including creation of new payment schedules, innovative payment options and real time payment experiences
• Partner with enterprise stakeholders to define key Bill Pay customers journeys - Make a payment, Received payment, View payment activities, Add/Select a Bank
• Partners with stakeholders across the enterprise to understand customers' needs and LOB growth drivers to support defining identify new opportunities
• Conduct Discovery and Solution Envisioning to define new platform services and features
• E2E owner for prioritization and solution delivery for a set of bill payment capabilities
• Defines, track, and assess product/platform metrics and KPIs. Conduct analytics to identify opportunities to grow adoption, improve profitability, reduce cost and/or expand use cases
• Position requires a willingness to continually learn and implement ground-breaking product and technologies processes within a dynamic and highly matrixed environment to capitalize on the considerable investment made in the payment process

Minimum Qualifications

• Experience in Product Strategy and Development
• A passion for emerging payments, FinTech's, and evolving payments landscape. Knowledge of Biller payments capabilities, Push and Pull Payment flows, Real Time Payments and Open Banking etc
• Experience in leading pre-discovery, discovery, and envisioning, defining product vision, OKRs, success metrics, customer journeys, business flows, capabilities, and features
• Proven track record in owning E2E product delivery for large strategic/transformation initiatives
• Excellent communication and listening skills; ability to build relationships, influence decisions, and make things happen without direct authority
• High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership
• Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to execute and deliver results
• History of high performance

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.