Senior Manager, EHR Integration & Optimization

GeneDx is a patient-centric health information company that delivers personalized and actionable health insights that inform diagnosis, guide treatment and improve drug discovery. The company is transforming healthcare through its industry-leading exome and genome testing and interpretation, fueled by one of the world’s largest rare disease data sets.  GeneDx is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. 

Summary

GeneDx is seeking a talented and experienced Sr Manager, EHR Integration and Optimization to join our team. This strategic and cross-functional leadership position plays a critical role in supporting our Enterprise, Health System, and Academic Medical Center clients throughout their entire EHR integration journey. You will be responsible for leading the technical aspects of client implementations, providing ongoing support and data-driven optimization, and partnering with various teams to ensure a seamless and successful experience for our customers.

Job Responsibilities

• Lead client interactions for EHR integrations, ensuring successful implementation and go-live for new and existing clients.
• Apply your strong technical expertise and client success skills to ensure smooth communication, manage expectations, and troubleshoot any potential issues.
• Partner closely with the Enterprise Sales team to understand their specific client needs and objectives. Collaborate to develop and implement tailored EHR integration solutions that meet strategic goals and deliver exceptional value.
• Be prepared for involvement in pre-integration discussions with health systems to showcase the value proposition of GeneDx’s ongoing, high-touch EHR support model.
• Collaborate with regional sales executives and client relationship managers to ensure ongoing client satisfaction and successful post-integration support. Foster strong relationships and work together to address client needs, identify opportunities for optimization, and drive long-term success.
• Collaborate with the Product & Tech team to:
  • Identify client feedback and translate it into technical requirements.
  • Communicate client needs and priorities to inform roadmap decisions.
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• Deliver exceptional technical support and guidance to clients. This includes actively addressing their questions, collaborating with internal experts to tackle complex issues, and utilizing innovative problem-solving methods to achieve swift resolution and identify root causes.
• Monitor and optimize client EHR integrations for optimal performance and data flow.
• Develop and maintain documentation, best practices, and training materials related to EHR integrations.
• Participate in strategic business reviews and present to administrative-level executives to showcase the impact of EHR integrations and drive future initiatives.
• Other duties may be assigned

Qualifications:

• Preferred bachelor’s degree in business, information technology, marketing, sciences or related field/or equivalent experience.
• Minimum 5 years of experience in EHR integrations and/or healthcare IT.
• Proven experience leading technical teams and projects.
• Strong understanding of EHR technology, data integrations, and healthcare data standards like HL7 and FHIR.
• Advanced written and verbal communication skills with ability to translate complex technical concepts to non-expert stakeholders.
• High level of emotional intelligence with collaboration, interpersonal skills, and client success proficiency as strengths.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Intrinsically motivated with a passion for world-class service and exceeding client expectations.