Senior Manager, Employee Experience - US Remote

Degreed’s People Team is looking for an exceptional, driven, and competent Sr. Manager, Employee Experience to support our NAMER region who brings a people-first mindset. The Sr. Manager, Employee Experience will be responsible for supporting and enhancing the employee lifecycle by focusing on operational excellence, driving and executing our org-wide initiatives, examining and refreshing HR processes, and approach challenges with creativity and a solutions-oriented mindset. 

Team Strategy

• Consult with People Leaders in NAMER to advise on people matters, including employee relations, performance management, and talent development.
• Be a champion and help promote org-wide initiatives for Performance Health and Skill Development.
• Support ongoing improvement of People Operations processes to drive efficiency in employee lifecycle management.
• Review and ensure global policies are up to date and communicated appropriately throughout the organization.
• Drive optimization of tools and programs to enable more of a self-service employee experience.

Employee Relations 

• Coach and mentor people leaders on how to manage ER cases in adherence to local laws and guidelines.
• Partner with external  counsel to determine action plan on complex ER issues.
• Stay up-to-date with new employment law changes and major global regulations.
• Manage any grievances and investigations that have been escalated from within Business Units. 
• Educate and enforce formal disciplinary process for performance concerns. 
• Coach leaders on how to deal with day-to-day issues, how to manage them in line with localized guidelines and partner with stakeholders as needed.

Employee Lifecycle

• Annual Merit and Promotion Cycles: Provide training support for people leaders to review / talent placement / promotions. It also includes leading compensation adjustments initiatives. 
• Organization Management: Partner with the business to facilitate effective organization management and communicate with stakeholders in line with business needs, ie talent mobility, hiring.
• Offboarding Support: Lead the process from start to finish on involuntary terminations.

• 7+ years of experience in an HR Generalist or People Generalist role
• Experience leading employee investigations, partnering with business leaders to coach and develop their team members, and experience solving complex employee and organizational issues.
• A self-starter with a proven ability to work independently
• Effective communication and problem-solving skills
• Demonstrated ability to effectively partner with all levels of the organization and exert positive influence.
• A desire to collaborate and cultivate relationships across teams.
• Comfortable in an environment with changing priorities and evolving processes and systems. Can adapt quickly to changes.
• Open to new ideas and committed to continued learning and personal development.
• Strong working knowledge and understanding of local labor laws and regulations, including FMLA, local and state pay practices, leave of absence requirements, and benefits administration.

• Experience partnering with people leaders in a remote entrepreneurial start up environment. 
• Experience partnering across different business functions including sales teams, marketing, finance, technology, and business operations.
• Ability to use data to report analytical people-related trends within the business units (Exit Surveys, Engagement surveys). 
• Visual storyteller who can provide quarterly updates to the business on People trends (internal mobility, attrition, LOA, budgets, exit survey feedback) in an engaging and concise manner.
• DEIB Champion who actively leads or participates in fostering an inclusive environment. 

• Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
• Dental and vision plans for you and your family
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Company equity
• 401(k) Retirement Savings Plan with up to 4% match
• Company funded HSA and dependent care FSA (pending eligibility)
• Generous Parental Leave
• Unlimited Paid Time Off and 5 sick days per year
• Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
• One-time Home Office Stipend to make your workspace more comfortable
• Monthly internet and phone stipend
• Monthly wellness stipend through Forma
• Wellness programs focused on your financial, physical, and mental wellbeing