Senior Manager Enterprise Insights - Consumer & Client Research

• Lead the Consumer & Client learning agenda working closely with Field Journey Marketing Product and Digital teams to develop products communications and strategies that are grounded in deep consumer and client understanding.
• As part of the Enterprise Insights team be the go-to source for ad-hoc analysis and actionable research. Be an advocate for the client and consumer in internal meetings and a driver of insight-led actions across the enterprise.
• Deliver reports insights and implications to assigned business partners to inform decisions that improve the consumer / client experience.
• Perform data analysis and interpretation using basic statistical techniques (Frequency distributions Descriptive statistics T-tests; Cross-tabs Correlations Text analytics) to reveal new findings and insights to marketing and other business partners.
• Determine requisite data elements and work with technical resources to design integrated internal and syndicated datasets to provide required analysis.
• Identify opportunities to enhance the team's analytical capabilities by evaluating current processes new trends working with business partners and taking initiative to apply new and improved research best practices.
• Proactively share relevant information and insights with the internal teams.
• Interpret and synthesize multi-source data into insights that lead to actionable strategies and plans for the brand.

• Minimum of 5 years' experience/knowledge desired in research and data analysis application of statistical research techniques. CPG category experience strongly preferred.
• Seasoned expert in advanced features of a variety of programs which may include Excel Access SQL SAS SPSS Tableau and Business Intelligence tools.
• Experience and knowledge of the following advanced analytic techniques (Regression Factor analysis Cluster analysis highly preferred).
• Experience should include budget management and vendor management.
• Strong technical market research skills that include; quantitative qualitative primary and secondary.
• Degree in business marketing social sciences statistics or related field. Ideally from top-tier school.
• Strong business acumen.
• Financial Services Experience Not Required; but must have or acquire soon after intimate knowledge of NM field markets clients and products.
• Able to be both strategic and tactical with strong analytical problem solving and conceptual skills. Ability to unite key colleagues and cross-functional partners by gaining trust through demonstrating business expertise.
• Consistently displays professional courage to research design analysis and interpretation to deliver credible work product free of bias.
• Acts in the best interest of consumer / clients and the company.
• Embraces new research tools and AI capabilities as they become available and approved.
• MBA or Master's Degree strongly preferred

• Adaptive Communication: Formulates strategies to be used to convey complex information about services products systems or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.
• Cross Functional Partnering & Planning: Facilitates collaboration communication coordination and planning with individuals and teams from different functions within the organization and who have different areas of expertise to achieve common goals.
• Problem Management: Classifies prioritizes and initiates action and documents root causes of problems and implements remedies. Manages the lifecycle of all problems. Prevents incidents from happening and minimizes the impact of incidents that cannot be prevented.
• Research Communication: Synthesizes and communicates research findings and insights in compelling ways to stakeholders to influence potential design and decision making. Translates data into compelling narratives to demonstrate business insights and opportunities and influence business decisions.
• Research Design: Leverages methods such as surveys contextual inquiries card sorting and focus group to identify problems/risks and devises plans to address concerns raised via research.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups

What We Do

You’ll Like It Here At Northwestern Mutual we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years. Here you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs. We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/

Why Work With Us

We invest in our people. We know careers are about choices so we provide intentional opportunity. Here you can build creative ways to make finance accessible anywhere and revolutionize traditional processes. As a mutual company our focus is our people — whether professional development or investments in the community. 

Gallery