Senior Manager, Enterprise Architecture

What you build and where it takes you should be unrestricted by the capabilities of your database. We created CockroachDB as the planet's most highly evolved, cloud-native, distributed SQL database. Making scale so simple you don't even have to think about it. Making data so resilient it becomes impossible to destroy. Making delivery so seamless, your apps run anywhere. Join us on our mission to build a different breed of database—one born in the cloud and built from the ground up to help companies of any size scale fast, survive disaster, and thrive everywhere.

We are looking for a Senior Manager of Enterprise Architecture to lead a team of experienced Enterprise Architects (EAs). Our EAs are responsible for empowering our customers to best utilize CockroachDB. They do this by leading customers to production, appropriately allocating resources, understanding customer objectives, requirements, success criteria, and priorities, and developing strong relationships between both customer stakeholders and internal teams. We believe that in order for an EA leader to be successful, they must have a deep understanding of database technology, the overall stack, and the infrastructure that CRDB operates within. They must also possess excellent customer-facing and consultative skills, with the ability to meet customer timelines and deliver against critical milestones that lead to production. The Senior Manager of Enterprise Architecture will be a trusted advisor to the customer and must understand how to expand key accounts while preventing churn. Location is flexible for this role, but you must be based in the Western U.S. 

• Manage a team of experienced Enterprise Architects and act as a player-coach, helping manage and lead complex Enterprise accounts.
• Work directly with assigned customers while also providing technical guidance to the EAs and escalating to Product and Engineering when required. 
• Partner with the Senior Director of Customer Success on accounts to define strategies for driving customers to production, renewals, and expansions, while identifying risks and building remediation plans. 
• Utilize your technical skills to demonstrate value to customers and drive adoption and growth. 
• Understand the “drivers” for the customer, define use cases and success criteria.
• Mentor the EAs to work with customers and to define production date, milestones required to achieve delivery date, project plans and resource management. 
• Partner with the Cockroach Labs Sales Account team (Account Executives, Sales Engineering) to identify opportunities for new usage of Cockroach Labs across organizational functions.
• Develop and implement best practices, processes, and tools that will continually enhance Cockroach Labs’s Customer Success initiatives.
• Understand how our customers are utilizing CRDB solutions and collaborate with Product on how additional features can be leveraged to increase adoption and growth
• Function as a technical point of escalation for customer-related issues; you will ultimately be responsible for the ownership and execution of tailored get-well plans while partnering with EAs and technical support to drive quick and efficient issue resolution.

In your first 30 days, you will learn about CockroachDB and assess where the product would be a good fit for certain use cases. During this time, we also believe it’s important for you to establish internal relationships across sales, product, and engineering to effectively be able to navigate resources to help you in your efforts with customers.

After 60 days, you will be working very closely with Customer Success leadership to define repeatable processes for delivering “white glove treatment” to our customers and a methodology to reduce Time to Value while bringing our customers into production.

• 8-10+ years experience in customer success, professional services, technical account management or similar field
• 3+ years of managing a technical customer success team
• Strong experience leading and delivering on delivery, expansion, adoption, and retention
• A deep knowledge of databases, distributed systems, and modern enterprise software architecture
• Successful track record of driving product adoption and expansion through understanding the customer's current (and future) database requirements.

• Ability to perform in a “Player/Coach” capacity
• Experience in hiring and training talent at scale
• Strong communication, interpersonal, and leadership skills.
• A degree in Computer Science or other technical major. 
• Ability to travel as needed

• 100% health insurance option (for you and your dependents!)
• Paid parental leave (with baby bucks)
• Flex Fridays
• Flexible time off & flexible hours
• Learning and Development budget

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].

The annual anticipated base salary range for U.S. candidates for this role is USD $154,000 to $234,500, plus commission if a sales role. We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location.  Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. Salary is one component of the Cockroach Labs’ total rewards package, which includes stock options, health insurance, life and disability insurance, funds towards professional development resources, unlimited PTO, paid holidays, and parental leave, to name a few! Salaries for candidates outside the U.S. will vary based on local compensation structures.