Senior Manager - EU VAS Acceptance Solutions – Disputes Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

VAS (Value Added Services) is the fastest growing area within Visa, with a range of products aimed to help our customers grow, expand to other verticals or geographies, simplifying the complex world of payment while increasing their revenue. 

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 

Job Description

The EU VAS Acceptance Solutions – Disputes Solutions job holder will play an important role in ensuring dispute management solutions support Visa’s aggressive growth targets for Value-Added Services (“VAS”). More specifically, the jobholder will work closely with the EU Dispute Solutions Lead to support the execution of the Post-Purchase revenue growth strategy, help sizing and prioritising the expansion opportunity in key EU markets for key products across issuers, banks, acquirers, merchants and reseller partners, support building of the value proposition, review competitor space, and develop acceleration plans for key solutions. Partnering closely with acceptance solutions specialized sales, Regional Product, global Verifi teams, EU market Account Executives, Business Development and Client Services to deeply understand regional nuances for seller-centric VAS dispute management products, collate the functional, commercial, and regulatory requirements to localize and deliver products for sale. The role is ideally open to all EU locations, works hand in hand with the VAS EU Dispute Solutions Lead and reports to the Head of Acceptance Solutions for EU VAS. 

The successful candidate must have strong commercial acumen, data-driven strategic thinking, great presentation and interpersonal skills, as well as the ability to build fast rapport and credibility with stakeholders. The focus of the role is supporting the expansion of client-relevant VAS dispute solutions in key EU markets, with a commercial mindset, short- and long-term vision, and backed by data. 

The successful candidate will have a proven track record of success in fast-paced environments with demanding timelines and will be equally comfortable interacting with a diverse range of stakeholders of various seniority level. 

Responsibilities: 

• Supporting the growth of Value Added Services (VAS) dispute solutions, supporting the strategy / prioritization by gathering both internal and market insights, helping size opportunities, identifying new client targets in key EU markets by client and driving acceleration plans 

• Support the strategy thinking with the data input and competitive analysis validation for key dispute products in key EU markets 

• Support with the creation / design of collateral materials and presentations to showcase the value of our Post-Purchase Acceptance solutions for both EU issuers and acceptance clients 

• Support with the creation of dashboards to track and report on solution priorities and results 

• Develop and maintain a requirements log, detailing ongoing regional cluster requirements and managing any solution enhancements through the Product Lifecycle Management process 

• Ensuring all regional asks are supported by a business strategy/ revenue case 

• Gather insights on regional / market competitive and regulatory intelligence activities to evaluate competitors' activities and implications to inform regional solutions leads decision-making 

• Maintain close relationships with key business contacts and end-users to proactively solicit feedback on features, functionality, services and future requirements.

• Develop education and supporting collateral to enable the launch of ‘sales focused pushes’ 

• Ad hoc support on solution proposals for key clients 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. 

Qualifications

Professional: 

• Successful candidates should have relevant experience of working in payments within a product, strategy, consulting, or data analysis capacity 
• Whilst a bachelor’s degree is preferred, relevant experience will be considered 

 
Technical: 

• Required sound understanding and experience of the payment management eco-system across the EU region
• Some experience / knowledge of dispute management solutions preferred 
• Keen interest of emerging payment trends and competitive landscape 
• Strong knowledge on the use of PowerPoint, Excel and reporting tools 
• Preferred understanding of banking and payments systems and processes 
• Some knowledge of marketing principles, product management and business analysis 

Business: 

• Ability to interact with senior management, strong communication and presentation skills 
• Intellectual curiosity and interest in digging into the detail, understanding data, making recommendations based on the data and using it to solve problems. 
• Conducting analysis in liaison with internal and external stakeholders to identify potential improvements to our regional solutions 
• Collaborating with product community during design and build to ensure the solution meets regional business needs 
• Support with ongoing backlog refinement by ensuring top-priority user stories are fully defined and have a business case 
• Support with reporting of key activities for interested internal stakeholders 
• Support the preparation and delivery of sales enablement training for the regional market 
• Strong analytical, quantitative, commercial, project management and interpersonal skills 
• Excellent written, verbal and presentation skills. Ability to synthesize information into key messages appropriate for the audience. 
• Ability to inspire high performing cross-functional teams who can envision and create innovative solutions that meet the needs of our worldwide customers. 
• Disciplined and tolerant of ambiguity, with the maturity and capability to across multiple organizational levels internal and external 

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.