Senior Manager EVS

MGM Resorts International · Las Vegas, NV

Company

MGM Resorts International

Location

Las Vegas, NV

Type

Full Time

Job Description

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

Provide direction and leadership for the Environmental Services (EVS) department at The Cosmopolitan of Las Vegas, consistent with the MGM Resorts brand. Responsible for leading the EVS leadership team in achieving operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the EVS department. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Lead the implementation of policies, operating procedures, training programs, directives, work schedules, labor standards, rules and regulations (OSHA), and general operational functions as part of the Collective Bargaining Agreement; Maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
Responsible for leading employee engagement of the EVS team, through coaching, training, recognition, and development. • Provide leadership and direction to maintain and improve the guest experience within EVS operations, consistent with company service standards.
Interview, select, train, supervise, counsel, and coach EVS team to optimize departmental operations.
Provides input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex hospitality and gaming environment.
Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department
Perform other job-related duties as requested.

MINIMUM REQUIREMENTS:

Bachelor's degree in hospitality, management, or related field or equivalent combination of education, training, and work experience.
Two (2) years of experience in the direction and management of employees in a similar hotel environment

PREFERRED:

Excellent working knowledge of Excel, Word, Outlook, and PowerPoint.
Previous experience working in a similar resort setting.
Working knowledge of a yield management system preferred as well as technical understanding of a hotel property management system.
Three (3) years of experience in hotel management.
An understanding of the legal ramifications and implications of various employee and guest actions, both in a bargaining and non-bargaining unit environments.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to work varied shifts, including weekends and holidays.
Ability to multi-task and balance numerous priorities in a fast paced, deadline-oriented environment.
Ability to work in a fast-paced, busy, environment.
Demonstrate practical knowledge in leading and managing processes, projects, and procedures.
Experience solving complex hotel problems with diligence, speed, and strong communication.
Ability to perform a myriad of duties with diligence and attention to detail.
Possess excellent oral and written communication skills as well as professional behavior to effectively handle all issues that may be sensitive in nature.
Effectively listen and communicate face-to-face and telephonically with management, employees, and guests, strong public relations skills.
Possess dexterity to access the computer, extract and input information, and be seated before a computer monitor for extended periods of time.
Ability to collaborate across organizational lines
Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
Strong overall knowledge of housekeeping operations
Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
Excellent customer service skills. • Able to lead and mentor a team.
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
Effective listening abilities and be able to make strong judgment calls.
Intermediate to advanced level computer skills including Word, Excel, Outlook and PowerPoint.
Ability to effectively communicate in English, in both oral and written forms.