Senior Manager-Global Client Management

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Join Team Amex and let's lead the way together.

The Global Merchant Services Global Client Group (GCG) is responsible for a portfolio of our most significant merchant relationships. This group is very unique within American Express, partnering globally to develop and implement opportunities that deepen these strategic merchant partnerships. With a highly hardworking team spanning the globe, the GCG team collaborates across American Express to drive initiatives to grow our merchant business.

As a Senior Manager in the Global Merchant Services- Global Client Group, you will be responsible for both managing day-to-day merchant relationships and supporting strategies to drive global growth in charge volume, revenue, and merchant engagement with some of our largest merchants in the travel industry.

Specific responsibilities include:

• Act as the General Manager and key representative of American Express including P&L ownership of a portfolio. End-to-end global account management of merchant relationships, which includes leading the day-to-day relationships (i.e., marketing, operations, merchant reporting requests/ inquiries), as well as developing holistic account strategies which deepen American Express' profitability, relevance, and engagement with these strategic partnerships
• Develop and drive the annual account strategy at both a local and global level.
• Partner with internal business partners (e.g., Strategic Partnerships, Servicing, Marketing, Legal, Finance, Risk, Network Operations, and Pricing) to negotiate contract renewals and lead all aspects of the merchant relationship.
• Drive optimization of contractual Marketing Funds to support charge volume growth and welcomed acceptance.
• Identify and build a pipeline of charge volume growth opportunities to increase profitability/ contribution margin of merchant relationships and improve merchant satisfaction.
• Deliver against quantifiable scorecard goals by leveraging American Express assets to drive AXP revenue while also meeting merchant needs.

Minimum Qualifications

• Proven experience managing external partners/clients
• Proven ability to influence and drive decision making without formal authority and knowing when to elevate issues and opportunities.
• Strong project manager -detail-oriented, seamless follow-through, own action steps.
• Leading and resolving operational issues for merchant/client portfolio, in partnership with key internal stakeholders.
• Adept interpersonal skills and excellent oral/written communication skills a must.
• Strong attention to detail and an ability to effectively prioritize and manage multiple priorities.
• Strong analytical and problem-solving skills and ability to navigate through ambiguity.
• Demonstrated track record of driving results, entrepreneurial approach to business.
• Proven ability to build, manage, influence, and deepen relationships, across all levels and business units.
• Experience working in, or with, international markets is valued and preferred.
• Great teammate who enjoys working in a fun, smart, fast-paced, and dynamic environment.
• Travel industry experience is a plus.
• Travel approximately 10%.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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