Senior Manager - GTM Enablement - Customer Success

POS-P227

Our GTM Enablement (GTME) team supports 2600+ sales and customer success professionals driving revenue and growth at one of the fastest-growing publicly traded companies in the SaaS industry. We pride ourselves on being a reliable real-time and consistent resource for the Sales and CS Teams and empower them to do their jobs more efficiently while growing their skill set and enabling HubSpot’s long term strategy.

We’re seeking a Senior Manager to lead the Customer Success Enablement Partner (EP) team within GTME’s Field Enablement team. EPs collaborate with GTM stakeholders to translate business needs into actionable enablement plans leverage global programs and implement localized interventions. As Senior Manager you’ll drive team performance serve as an extended member of the Customer Success leadership team and deliver measurable productivity improvements.

Key Responsibilities:

• Lead a team of enablement partners that supports our Customer Success teams including Upmarket Success Scaled Success and Support & Services.  This includes recruiting coaching and mentoring team members to ensure they have the skills and knowledge needed to excel in their roles.

• Set the global strategy for how enablement partners engage with their stakeholders. This involves defining swimlanes across roles within GTM enablement to ensure efficient work and solid execution.

• Own the relationship with senior executives across Customer Success to define global standards that cascade down to regional or pillar strategies.

• Ensure that our enablement efforts are aligned with the needs of the business and continuously demonstrate ROI and desired business impact.

• Serve as the GTME representative on the Customer Success senior leadership team and take a leading role in the Customer Success GTME Steering Committee setting the quarterly and annual enablement priorities for the business

• Coach enablement partners of varying tenure levels to elevate their performance and grow their careers. This includes providing regular feedback identifying areas for improvement and developing personalized growth plans.

• Serve as part of the Field Enablement leadership team working closely with the Senior Director of Field Enablement and the wider GTME leadership team to set the strategy direction and operating model for the Field Enablement organization ensuring impactful and effective ways of working.

• Build a culture that is fun engaging and focused on creating productivity improvement. You will be responsible for fostering a positive and inclusive team environment that encourages collaboration creativity and innovation.

Qualifications:

• >3 years of experience in Customer Success is strongly preferred

• >3 years of experience in Training or Enablement

• >3 years of management experience either in Customer Success or Enablement

• Strong leadership skills with the ability to motivate and inspire team members to achieve their goals.

• Excellent communication skills with the ability to communicate complex ideas and concepts to stakeholders at all levels of the organization.

• Ability to initiate and influence change across a global organization with diverse stakeholder groups

• Experience working in a fast-paced high-growth environment with rapidly changing priorities.

• Outstanding prioritization and negotiation skills with demonstrable experience in galvanizing resources to balance both local and global priorities

• Strong relationship-building skills including experience working with senior executives

• Experience coaching and developing team members to improve their performance and grow their careers.