Senior Manager II, Systems Engineering: Senior Business Systems Solutions Manager - Sam's Club MAP

Position Summary...
What you'll do...
Sam's Club MAP Senior Business Systems Manager
What You'll Do...
Sam's Club MAP is seeking a Senior Business Systems Manager who is a seasoned digital media systems expert with extensive knowledge working across a variety of SaaS providers spanning the entire book to bill cycle- CRMs, OMS (order management systems), billing operations, business process automation, and third-party data providers. This role will report directly into the Head of Business Systems and Intelligence for Sam's Club MAP.
The Sam's Club MAP Senior Business Systems Manager will have the opportunity to be part of a small agile team that will be MAP's interface to the Sam's Club Tech teams. You will own defining MAP's overall business needs and recommendations from an E2E systems and tools perspective. You need to drive strong collaboration with your peers on the MAP business side as well as your Tech partners.
The ideal candidate has experience and enjoys working closely with Sales (ideally within digital media) and understands their specific needs from a business systems perspective. You will partner closely with a wide cross section of internal stakeholders to ensure seamless and efficient implementation and integration between technical and functional system requirements. This individual will bring industry best practices, experience, and process methodologies to support all MAP's systems and internal workflow needs. You thrive in a dynamic, fast-growing environment. You recognize the importance of mentorship and keeping a collaborative, respectful environment.
Responsibilities include:

• Partner with Sam's Product, Engineering teams, and vendors (CRM, OMS, Contract Management Systems, and Content Management Systems) and API Partners to clarify and define solutions to meet MAP's business needs.
• Own fit-gap analysis between existing systems (CRM, OMS, etc.) and MAP business requirements.
• Build our BRDs - defining business requirements, outcomes and success criteria in partnership with relevant stakeholders.
• Oversee the implementation and management of business platforms/systems that serve the broad needs of the organization and streamline access to key business metrics for use throughout the organization.
• Create comprehensive solution design documentation, including user stories and process flows to meet the Tech teams needs on prioritized initiatives on roadmap.
• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility and functionality.
• Co-develop project scope and timelines with Sam's Tech teams.
• Articulate to leadership and cross-functional stakeholders the value of recommended solutions and approach in a simple and clear manner that can be easily understood by varied audiences - technical and non-technical.
• Develop and maintain detailed UAT process and protocol for rollout of any new systems, enhancements, tools to MAP end users.
• Extract platform capabilities from various providers to inform MAP leadership on future system innovations to solve future business problems.
• Develop training curriculum to deliver training sessions to the end users as needed.

Experience/Skills Requirement:

• BA/BS degree in Business, Computer Science or Engineering - or 8 years of equivalent practical application work experience
• Integrating software solutions into CRM to support the business end-to-end. Everything from booking revenue to revenue recognition
• Ability to succinctly develop business process definition, best practices, and re-engineering of workflows to maximize user experience and efficiency
• Experience in data migrations from third party systems to CRM, OMS, and billing systems
• SalesForce.com certifications (ex: Salesforce Certified Platform Developer, Salesforce Certified Advanced Admin, Salesforce certified application developer) and working knowledge of online order management systems such as PIO, Operative, etc.
• Experience in CRM, OMS, etc. integrations with 3rd party applications
• Experience with Agile teams' methodology and delivery
• Understanding of key concepts of user centered design and design thinking
• Expert communicator - able to synthesize information, develop recommendations, and communicate clearly in whatever way the situation calls for - in writing, with visuals and data, and in person
• Strong ability to translate technical speak to business stakeholders
• Practical application experience in the following areas: CRM systems (Salesforce, Microsoft dynamics, etc.), Go-to-market systems: order management, CPQ, etc., APIs and integration tools

Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor of Science and 7 years systems engineering experience OR Master of Science and 6 years systems engineering experience OR PhD
and 3 years systems engineering experience
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
950 ELM AVE, SAN BRUNO, CA 94066-3047, United States of America