Senior Manager Implementation Delivery

ADP is hiring a Senior Manager, Implementation Delivery. In this position you will lead a team of approximately 10-12 to deliver quality HCM implementations that exceed client expectations. The Sr Manager is responsible for ensuring client relationship/expectation management and the Project team's ability to deliver client requirements within project deadlines and budget. Reporting directly to the Implementation Portfolio Director, this role is a key part of the Implementation organization and will be required to build relationships with other parts of the NAS Implementation Organization and drives and supports best practice, continuous improvement, and standard work across the team. This role is focused on National Accounts.
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RESPONSIBILITIES:
Business Management:

• Delivers against a defined set of performance standards that contribute to the results of the Delivery Team and NAS.
• These performance standards include but are not limited to Starts Revenue, Setup revenue, and NPS Scores.
• Executes on continuous improvement initiatives across the Delivery Team. Acts as a change leader.
• Optimizes resources and staffing in team for efficiency and maximum productivity and utilization.
• Collaborates with other Delivery Managers to support consistency, resource sharing and optimization to achieve performance results and metrics.

Client Management

• Responsible for a portfolio of client engagements and aligns team on implementation execution leveraging the NAS standard client-centric approach with high quality results.
• Manage client expectations and monitors client deliverables.
• Works as a business partner with Client Engagement Leader to resolve issues and achieve project goal.
• Works with Client Engagement Leader and Service Leaders to validate Client Business Issues have been addressed in the implementation and the client has successfully transitioned to ongoing service.
• Serves as a First and Second Tier of escalation contact for Clients.
• Conducts regular project reviews with HCM PMs and Implementation Consultants to inspect standard work adherence, client satisfaction and overall project health.

Associate Management:

• Expected to build strong relationship with peer teams as collaboration and cross teamwork efforts are key to the organization's overall success.
• Manage all HR related activities for the team (staffing, appraisals, development, mentoring, training when needed)
• Works with the peers and Work Force Planning Office to assign resources to projects in accordance with requirements of those projects for certain skills and capabilities as well as the development requirements of the team on Domain Expertise.
• Leads implementation teams to ensure implementations are accomplished on-time and with high degree of quality across the portfolio.
• Manages and coaches HCM PMs and Implementation Consultants and has a solid knowledge of HCM fundamentals and value streams.
• Manages and coaches HCM PMs and Implementation Consultants and understands how to motivate and coach to solicit results.

QUALIFICATIONS REQUIRED:

• Bachelor's Degree preferred or equivalent in experience and education.
• Five plus years of experience leading Implementations of software solutions.
• Ability to travel up to 20%.

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PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Master's Degree
• Experience leading teams, especially those in a virtual / hybrid environment.
• Business Leadership- Prior experience creating and articulating a vision and inspires others to action. Clearly describes the strategic direction of ADP and linkages with the Business Unit.
• Results Accountability-Setting high standards of performance for self and others for delivering results.
• People Leadership- Driving a performance-based culture that engages associates to achieve excellence. Proven track record in building talent.
• Deliberately builds capability for short and long term.
• Market Leadership-Demonstrates bias for growth.
• Takes bold action to strengthen the business results.
• Financial Management- Explains how the team results impact expenses and revenue.

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