Senior Manager, Infrastructure

About the role: This role reports into the Director of Infrastructure of the Americas region.
The Senior Manager - Infrastructure position will be responsible for leading and managing the following technologies and areas:

• Network - LAN, WAN, Wireless, Firewall premise and cloud, SDWAN, Office Networks, Cloud Networking Components
• Traffic Management - Enterprise LTM
• Server - Virtualization Windows and Linux
• Storage - NFS and Block Storage
• Data Center - 2 - US based Colocation Facilities
• Zero Trust End point technology
• DDI - DNS/DHCP/IPAM
• Cloud - Azure and AWS

Responsibilities:

• Manage and deliver new capabilities of Infrastructure Services to align IT to meet business needs while aligning to global standards and best practices.
• Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.
• Day to Day operational support and managing service providers to provide effective services of the above mentioned.
• The role works closely with the other service owners and business to ensure services are aligned to support the overall infrastructure needs and business strategy.
• Manages Infrastructure, working with internal global service teams and external service providers' resources to provide effective services.
• Works collaboratively across Service Delivery, Business Relationship Managers, and Finance to communicate allocations, local funding requirements and establish / manage the infrastructure budget.
• Analyze and manage Infrastructure Services effectiveness through relevant metrics, scorecards and improvement actions.
• Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential and supply skilled resources to meet demand.
• Drives ITIL framework throughout the Infrastructure Services organization including:
  • Incident/problem management
  • Service Level management
  • Financial management
  • Ownership
  • Change Activity
  • Change Management/Execution

Qualifications:

• 7-10 years of experience with 3 years of effective supervisory experience
• Must have proven ability to achieve goals and to deliver bottom line results
• Advanced Office Productivity Suite skills
• In-depth knowledge and understanding of FinTech concepts and Morningstar underlying business.
• Must have the ability to lead/mentor a team of staff effectively, meet changing business priorities, think strategically, understand and have insight into the FinTech.
• Possess strong analytic and technical skills and the ability to translate complicated data into useable information.
• Humility - Seeking out diverse perspectives and working collaboratively.

Nice to have:

• Network, Server, Storage, Virtualization, LTM, Cloud engineering experience.
• Experience managing global resources and working with global teams.
• Data Center Management
• Vendor Management
• Talent recruiting and development

001_MstarInc Morningstar Inc. Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.