Senior Manager, Insights

Senior Manager, U.S. Insights, Corporate

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Senior Manager to join our Insights Team in New York. You will act as a strategic business partner to Chanel's three divisions by helping answer key business questions through a consumer lens. You will help the organization understand consumer behavior, market dynamics, and trends through the execution of primary research and ongoing data analysis. Our ideal candidate will have 8+ years of experience and a passion for data analysis, social analytics and luxury consumer experience.

What impact you can create at CHANEL:

• Co-lead the Insights' team's partnership with Fragrance & Beauty, Fashion, and Watch Fine Jewelry division leader clients to understand key business challenges and propose how they can be answered through consumer and external perspectives to drive action.
• Act as a subject matter expert for the Voice of Client Practice.
• Acting as a leader and thought partner on all client experience related trends.
• Oversee the reporting process for all client experience touch-points.
• Co-lead action planning and identify new opportunities with key stakeholders across each division.
• Manage data platform vendor, maximizing our dashboards and data integrity.
• Expand client experience use cases across the organization.
• Lead, design, analyze, and implement proprietary research studies, including management of vendor relationships.
• Set and measure KPIs holding teams accountable for the results.
• Analyze and storytell the correlation between cultural and marketplace trends and its impact on business results.
• Collaborate with divisions on task forces and test-and-learns to measure success from a client perspective.
• Partner with Global Insights team on locally relevant Global work and studies
• Support across other Insights Practices

What you will bring to the team:

• 8+ years of experience in a data-driven role, ideally working with luxury and/or global brands
• Strong analytical skills including statistical analysis and mastery of Excel
• Preferable to have experience with survey creation or customer experience measurement tools (ie: Medallia, Qualtrics)
• Proficient in social listening platforms (ie: Netbase, Talkwalker, Brandwatch, Social Standards) and related KPIs and measurements
• Strong communication and presentation skills, including poise and manner to represent Chanel with internal and external audiences
• Experience using data to story tell, crafting decks that report results in a compelling way
• Highly collaborative and flexible/adaptable to different environments and ways of working
• Curious and comfortable working with ambiguity

What skills you will learn? What experiences might you have?

• Project Management Skills
• Opportunities for visibility to senior leadership
• Direct leader committed to individual development

Position Logistics:

• Partially Remote: Role requires a minimum of three days in-person office presence at the designated location / office.

Compensation:

• The anticipated base salary range for this position is $110,000 through $140,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.