Senior Manager, Insurance Administration

Company Description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you! 

So, who is GROW Inc? 
Founded in 2016, we’re the Australian FinTech success story you probably haven’t heard about. We’re solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90’s computing.

How are we doing it?
We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We’re making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

We’re rebels with a cause. We’re authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day

Job Description

• Function as a confidant and strategic business advisor to the Head of Administration

• Manage the productivity and functionality of the team to achieve target service level targets.

• Ensure teams are achieving quality accuracy targets.

• Ensure improvements are identified and championed to continuously improve quality and accuracy through reduction of incidents and increased quality.

• Monitor all service delivery targets ensuring staffing levels are appropriate to meet contracted standards, holding Team Leaders accountable.

• Ensure client escalation and issues and escalations are resolved efficiently and work with Team Leaders to identify improvements to our ways or working with the client to support service excellence.

• As required, support monthly client & Insurer forums and participate in the team's performance discussion for that period, including rectification plans where expectations are not being met.

• Provide and demonstrate strong leadership to direct reports to drive service delivery excellence and alignment to Grow’s culture and behaviours.

• Champion provision on ongoing support and development to Insurance & Claims administration teams to ensure skills gaps and continuous development is provided

• Work with HoA regarding resourcing and recruitment needs to ensure adequate staffing levels and knowledge to meet our contracted standards.

• Role model a commitment to continually evolving our risk culture as a differentiator for our people and clients

• Own and manage any GROW spend with full fiscal responsibility

Additional Information

Why you’ll love working at GROW

• Birthday Leave - Take an extra day off per year on your birthday!
• Weekly Pay Cycle - No more waiting for PayDay!
• Hybrid Work Arrangement - We have a true and flexible hybrid arrangement!
• Exciting Discounts - Think movie tickets, gift cards & even electronics

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant

#LI-HYBRID