Senior Manager IT Executive Support

Ahold Delhaize USA

Senior Manager IT Executive Support

Posted Yesterday

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Salisbury NC USA

Hybrid

121K-181K Annually

Senior level

AdTech • eCommerce • Food • Marketing Tech • Retail

We provide cutting-edge seamless omnichannel experiences for customers—no matter when where or how they choose to shop

The Role

The Senior Manager IT Executive Support leads a team to provide high-tech support to executives ensuring optimal technology experiences. Responsibilities include team oversight technical troubleshooting event execution and collaboration with service providers. The role requires strong leadership customer service skills and adaptability to changing priorities while managing sensitive information.

Summary Generated by Built In

Category/Area of Expertise: IT & Technology
Job Requisition: 501921
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Service Delivery-Store Technology (5145474)
Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands - Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more.
Primary Purpose:
The Senior Manager Executive Support is a crucial highly technical hands-on leadership position dedicated to delivering world-class high-touch and personalized technical support to the C-Suite and executive stakeholders across Ahold Delhaize USA locations. This role combines direct support for the CEOs office with direction for a team of executive support technicians at all key company locations ensuring seamless technology experiences for executive-level customers. The ideal candidate demonstrates deep technical expertise outstanding communication and proven leadership skills to drive operational excellence in a fast-paced high-impact environment.
In addition this position will serve as an escalation point for all matters related to executive technical support working collaboratively with service providers and partner technology teams to develop and deliver services that effectively address the needs of the AD USA executive community. The manager will lead a team of highly skilled support professionals setting high standards for responsiveness professionalism and problem-solving. They will also oversee staff development through continuous initiatives regular metrics assessment and the adoption of ITIL best practices and team development strategies designed to enhance efficiency communication and the overall customer experience.
This role requires flexibility to handle executive support needs that may arise outside of traditional business hours and may require travel. It will be based in our office in Salisbury NC with up to 5 days onsite each week.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:

Lead a team of Executive Support professionals oversee the performance of the walk-up centers and provide oversight for the internal corporate Help Desk team.
Ensure the team provides world-class execution of Events for supported Executives leveraging AV and VTC technologies leading the planning and execution of the technology plan for video audio and presentation content managing the run of show.
Assist with training the members of the Executive Support team to the standards set assist with creation of solutions around work tracking and ticket management for the Premier Services organization.
Technical depth and hands-on troubleshooting across end user and AV technologies
Leadership and team development
Strategic thinking and proactive problem solving
Exceptional customer service and interpersonal skills
Professionalism and empathy in all interactions with a customer-centered mindset.
Adaptability and resilience in the face of changing priorities or unexpected challenges
Keen attention to detail and commitment to quality
Innovative thinking and a passion for continuous learning
Integrity discretion and sound judgment when handling confidential information
Professional demeanor and strong leadership skills
Ability to manage stressful situations in a calm courteous and confident manner
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to utilize metrics and data to improve service quality and team performance
Passion for IT and eagerness to stay current with changing technology practices
Coordinate conduct and lead meetings to drive solutions from technology teams as it relates to issues impacting our Executives
Liaise with vendor partners business users IT programmers and IT Service owners regarding solutions for events meetings new technology and enhancements to existing technology as it relates to the needs of our Executive partners.

Qualifications:

Bachelor's degree in computer science technical field and/or Business-related field
Equivalent trainings/certifications/experience equivalency will be considered
5 or more years of equivalent experience in relevant job or field of technology
Excellent written and verbal communication skills; ability to communicate across the organization
Ability to plan prioritize and drive issues tasks and deliverables from concept to closure
Experience with IT service management (ServiceNow) remote support tools incident escalation and ITIL or similar frameworks.
High degree of discretion professionalism and commitment to confidentiality.

Preferred Qualifications:

Master's degree Advanced training and or certifications in relevant field/s of study preferred
Experience in Agile teams and or Product/Platform based operating model
Experience in retail or grocery preferred #DICEJobs #LI-hybrid #LI-SS1

Salary Range: $120960 - $181440
Actual compensation offered to a candidate may vary based on their unique qualifications and experience internal equity and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
At Ahold Delhaize USA we provide services to one of the largest portfolios of grocery companies in the nation and we're actively seeking top talent.
Our team shares a common motivation to drive change take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage care teamwork integrity (and even a little humor) we are dedicated to being a great place to work.
We believe in collaboration curiosity and continuous learning in all that we think create and do. While building a culture where personal and professional growth are just as important as business growth we invest in our people empowering them to learn grow and deliver at all levels of the business.
#BI-Hybrid

Skills Required

Bachelor's degree in computer science or technical/business-related field
5 or more years of equivalent experience in relevant job or field of technology
Excellent written and verbal communication skills
Experience with IT service management (ServiceNow)
High degree of discretion professionalism and commitment to confidentiality

Ahold Delhaize USA Compensation & Benefits Highlights

Healthcare Strength—Company materials describe comprehensive medical and mental-health programs (EAP Health Advocate tobacco-cessation) for eligible associates supported by formal plan documents. At unionized banners recent agreements underscore maintaining strong health coverage.
Retirement Support—A 401(k) Savings Plan is available for eligible associates and brand materials confirm structured retirement offerings. Certain unionized groups participate in pensions under collective agreements with recent contracts highlighting pension protections.
Parental & Family Support—Multiple brands have communicated paid parental-leave benefits with examples like Hannaford’s six weeks of paid leave for qualifying associates. These offerings indicate company-backed support for new parents alongside core health plans.

Learn more about Ahold Delhaize USA's Compensation & Benefits →

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The Company

HQ: Chicago IL

10000 Employees

Year Founded: 2018

What We Do

Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands – Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage care integrity teamwork and humor we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies. As part of the largest grocery retail group on the East Coast we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system nourishes local communities and creates a better world.

Why Work With Us

We love fresh perspectives not just fresh produce. We believe that an inclusive workplace fosters creativity accelerates innovation and helps us create an even better product. At Ahold Delhaize USA you’ll find coworkers who are caring and committed and who focus on dreaming big and getting things done.