Senior Manager, IT Operations Manager

Location : St. Louis MO, BAL - SÃO PAULO CORPORATIVO

City : Chesterfield

State : Missouri (US-MO)

Country : United States (US)

Requisition Number : 24785

Overview:

The IT Operations Manager oversees the base foundations that provides secure and resilient computing platforms and consistent delivery services. Balancing between infrastructure that is on-premises versus cloud-as-a-Service with appropriate execution is a key function required from the role. Flexibility and solution-oriented approach is a cornerstone in partnering with internal stakeholders and seeing requests through to completion. The Operations Manager is responsible for supporting corporate IT strategies and deploying the technology selected to help meet those goals. Strong financial overview / forecasting and partnership with corporate teams is required to help make successful outcomes. Day-to-day activities include guiding direct reports, supervising their work and taking corrective actions when necessary. Providing support and guidance to executive reporting lines and C-Level assistance.

Responsibilities:

• Daily management of IT staff ensuring adequate staff coverage and completion of standard operational tasks (log reviews, backups, ticket reviews, checklists, etc.)
• Implement and manage a standard IT service management framework
• Coordinate with other teams to ensure activities at all sites are properly communicated
• Monitor enterprise for service and system outages and communicate issues to management and end-users. Coordinate service restoration when necessary
• Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.
• Ensure escalated service requests are handled in a timely manner
• Coordinate and collaborate operational activities and projects with all IT teams
• Coordinate system upgrades and software deployments across IT teams.
• Lead capacity planning
• Identify areas for process improvements and implement improvements

Key Performance Indicators:

• Go-Lives and support patching schedules with minimal / no business disruptions
• 3rd Party managed services management and tracking - ensure deliverables are within defined contract parameters
• Define and deploy yearly Infrastructure refresh
• Weekly and Monthly KPI dashboards identifying:
• Outage tracking - any compute or service delivery that has measurable unavailability
• Multi-year forecasting schedules for asset lifecycle management
• Cyber threat remediation and prevention activities
• On budget: ability to manage and deliver projects within the approved budget
• On time: ability to manage and deliver projects within the time plan
• No disruptions: ability to manage and deliver projects without impacting business operations

Requirements/Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or other related discipline
• Excellent global acumen to thrive in an international environment
• Minimum of 10 years of related IT operations experience in IT solution and service delivery working in a significant operational leader. Minimum of 13 years of related experience if no degree
• Expert knowledge of IT standards and methodologies
• Working knowledge of Agile solution delivery
• Experience delivering service in a cloud (AWS, Azure, private cloud, etc.), hosted, and hybrid environment
• Experience managing to and achieving contractual SLAs
• Proven ability to successfully manage multiple simultaneous projects and work across all levels in the organization
• Excellent written and verbal communication skills are required
• Strong working knowledge of ServiceNow, MS Technology, & Tools, MS Windows server platforms, Linux, AIX, SAP and major cloud service providers
• Proven experience in Service Management (ITSM) and/or ITIL.
• Excellent, hands-on technical knowledge and experience working in an enterprise infrastructure and applications environment.
• Excellent working knowledge of current technologies employed in a manufacturing environment.
• Experience with application and infrastructure monitoring tools
• Experience in creating reports and analysis using ServiceNow.
• Domain expertise with IT security is desirable
• A high degree of creativity and "out-of-the-box" thinking
• Ability to think broadly and strategically, balanced with high attention to detail.
• Able to execute on multiple projects simultaneously in fast-paced environments.
• Possesses a services and solution orientated approach
• Strong writing, communication, and presentation skills
• Ability to share knowledge and collaborate by developing content and documentation for distribution to other team members, managers and customers.
• Ability to handle pressure situations with clarity, focus and professionalism
• Needs to be adaptable to rapid change
• A very good understanding of "Quality" as it relates to Customer satisfaction
• Ability to interact and build strong relationships within all business and corporate functions
• Excellent communication and extraordinary personal social skills
• Ability to effectively execute on multiple simultaneous projects
• Ability to work on a fast pace, ever changing global environment
• Outstanding organization skills
• Takes responsibility and achieves results
• Excellent organizing, time management and priority setting skills
• Ability to get alignment and follow defined roadmaps
• Ability to handle multiple demands, shifting priorities and fluid situations
• Strong technology aptitude
• Project management skills
• Budget planning and control
• Prioritization, business case elaboration, executive presentation capabilities
• Strong multi-cultural people management skills

**This role can be based at the Global HQ in Chesterfield, MO or in Sao Paulo, Brazil

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled