Senior Manager of IT

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

The Senior Manager of IT is responsible for the development, implementation, and maintenance of the company's business technology infrastructure and systems that support Accurate’s global workforce. This role involves strategic planning, project management, and ensuring the security and efficiency of IT operations. The Senior Manager will lead a team of IT professionals and work closely with other departments to support and enhance organizational performance through technology outcomes.

Responsibilities

• Strategic Planning and Policy Development: Develop and implement business IT strategies, policies, and procedures in alignment with desired organizational outcomes.
• Leadership and Team Management: Lead, motivate, and manage global IT teams, fostering a collaborative work environment and encouraging professional growth. This includes the management of our global service desk, ensuring correct staffing, processes, and adherence to OKRs and SLAs.
• Project Management: Oversee IT projects from inception to completion, ensuring they are delivered on time, within scope, and budget.
• Technology Infrastructure: Ensure the reliable operation of IT infrastructure, including networks, hardware, common applications, servers, databases, and cybersecurity systems, where those systems are related to the delivery of Accurate’s back-office IT and office facilities around the globe.
• Vendor Management: Manage relationships with technology vendors and service providers, negotiating contracts and ensuring quality service.
• Budget Management: Manage the IT budget as it applies to back-office IT, making cost-effective decisions to optimize technology investments and ensuring that spend stays within the budget defined by leadership.
• Security and Compliance: Ensure IT systems and data are secure, and compliance with internal security standards, as well as relevant laws and regulations is maintained.
• Innovation and Improvement: Evaluate emerging technologies and recommend improvements to enhance efficiency and competitiveness.
• Cross-Functional Collaboration: Work with other departments to identify and implement technology solutions that support business processes and objectives.

Qualifications

• 10 or more years experience, with a strong background in IT infrastructure, project management, and team leadership.
• Excellent understanding of IT systems, cybersecurity, and technology trends.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional leadership and interpersonal skills, with the ability to motivate and manage teams.
• Effective communication skills, capable of conveying complex information in an understandable manner to all levels of the organization.
• Experience with budget management, vendor negotiations, and strategic planning.

Preferred Skills and Qualifications

• Professional certifications such as PMP, ITIL, or relevant technical certifications.
• Experience in specific industries or with particular technologies relevant to the organization's operations such as the Microsoft 365 suite, Okta, Jira Service Desk

Working Conditions

• This role may require availability outside of standard business hours to address urgent IT issues.
• Some travel may be required for meetings with vendors, training, or to visit other company locations.
• This role is a hybrid office role, you will be expected to be in the Irvine, CA office twice a week.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.