Senior Manager of Learning Design & Development - Hybrid - Minneapolis, MN

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Manager of Learning Design & Development - Hybrid - Minneapolis, MN

Job Description

PRINCIPAL RESPONSIBILITIES

Technical direction and expert-level consulting on RBC's technology suite/applications

• Act as a key driver/contributor of change, learning and design strategy for applications:
  • Identify opportunities
  • Develop best practices
  • Manage day-to-day allocation of resources

• Establish end-user needs/objectives and develop/deliver learning solutions, including technology/software-based resources
• Research, design, develop and implement effective learning solutions, including software-based, video-based, text-based, etc.
• Design, develop and deliver solutions for change management excellence
• Regularly research and understand current technology and tools available
• Oversee/drive innovation in design of our online portals/pages for end users, including for intranet and other online hubs of information and resources; consult with other designers to provide direction on efficacy and best practices
• Apply user experience (UX), accessibility and graphic design principles
• Quickly identify methods/approach to make complex technical processes understandable for end-users
• Support design/development of videos that drive executive messaging, change management and learning for internal and external audiences
• Manage the Salesforce Knowledge Base for Applications

Planning, Implementation & Support

• Lead technical design meetings for end-user solutions, decision making, problem solving, implementation and strategic planning
• Measure and report on training, adoption and change activity to ensure effectiveness
• Identify opportunities where additional training/change activities is a potential solution
• Manage (update/improve/retire) inventory of learning solutions
• Equip end-users with the information, knowledge and skills to utilize applications effectively and in support of the users' overall productivity

Relationships & Communication

• Partner closely with Technology Experience Consulting, PCG and C&C management, Organizational Change Management, Business Technology Initiatives, WealthX teams, product teams, Project Delivery Office, Application Development, Compliance/Risk/Legal and Operations
• Develop and support strong relationships with key decision makers in other departments
• Effectively communicate and build rapport with team, stakeholders, and other cross-functional groups
• Work with internal partners to determine and establish learning/adoption objectives that determine the optimal solutions
• Lead meetings and discussions for the development of training strategies in partnership with project teams and key stakeholders
• Work with corporate partners on firm-wide initiatives
• Establish and maintain positive relationships with business partners
• Resolve conflicts/issues and escalate as appropriate

Development & Coaching

• Provide direction, expertise, feedback, coaching, and development to build staff capability
• Continually enhance skills and build knowledge in all aspects of the organization, the business, user-facing technology and technology-driven learning solutions

3rd-Party Vendor Partnerships

• Planning and implementation: partner to provide excellence, ensure constant innovation and alignment with learning and adoption objectives
• Support: ensure SLA's are met; escalate as needed
• Manage day-to-day relationships

Job Summary

This role is responsible for ensuring LDD provides a suite of innovative, effective and impactful learning solutions to increase end-user adoption and productivity, and thus ensure return on investment of our technology systems. This is accomplished by:

1.Working closely with internal teams to understand the desired user outcome, then develop and execute strategies that deliver those outcomes.

2.Designing and implementing innovative, research-backed learning resources that meet users' needs and therefore drive their adoption of our applications.

3.Continuously researching and engaging with industry-leading ideas and solutions to help deliver desired outcomes.

Additionally, the role supports the design and execution of key deliverables for clients and firm executives, including video- and software-based solutions and collateral.

Address:

Minneapolis, Minnesota, United States of America

City:

USA-MN-MINNEAPOLIS

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-12-16-08:00

Application Deadline:

2023-02-28-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.